Ratings based on 95 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Aug 2020 on Hotels
by A verified traveler
Posted 18 Jun 2019
Comment from Hotel Management
30 Jun 2019 by FMARIE, Hotel Management
Madame, Monsieur,
Je vous remercie d'avoir posté votre avis suite à votre séjour au Royal La Baule et je regrette que vous n'ayez pas trouvé la qualité attendue.
Si vous le souhaitez, je reste à votre disposition pour en discuter de vive voix.
J'espère que malgré cette expérience vous accepterez de nous accorder à nouveau votre confiance et dans cette attente,
Respectueusement.
Franck MARIE
Directeur Général
by A verified traveler
Posted 17 Jun 2019 on Hotels
Generally lovely hotel. 2 rooms for 2 nights ( £1500).
Felt let down by the tiny size of both rooms... expensive breakfast
Overall very nice hotel but not value for money.
Comment from Hotel Management
28 Jun 2019 by FMARIE, Hotel Management
Dear Dominique,
I sincerely thank you for your comment.
I regret that we could not bring you the quality you expected for your room and and I noted your remark about the price of the breakfast
I hope to see you again soon at Hôtel Le Royal La Baule.
Yours sincerely.
Franck MARIE
General Manager
by A verified traveler
Posted 28 Apr 2019 on Hotels
Comment from Hotel Management
14 Jun 2019 by FMARIE, Hotel Management
Bonjour,
je vous remercie pour votre note positive suite à votre séjour au Royal La Baule et j'espère vous accueillir à nouveau prochainement pour une nouvelle expérience.
Dans cette attente,
Sincèrement.
Franck MARIE
Directeur Général
by A verified traveler
Always Great !
Posted 21 Nov 2018 on Hotelsexcellent as always - one of the best !
Comment from Hotel Management
29 Jan 2019 by FMARIE, Hotel Management
Dear Aydin,
Thank you for taking the time to share your experience with the Hotel Le Royal La Baule and I am delighted to read that you enjoyed your stay with us.
I am looking forward to welcome you again soon.
Best regards.
Franck MARIE
General Manager
by A verified traveler
Posted 2 Sep 2018 on Hotels
by A verified traveler from UK
5 Star Hotel - 1 Star Service
Posted 19 Jul 20181. No response to our pre-stay requests via the hotel website
2. No service at the outdoor pool (drinks, towels etc.)
3. Told Sunday Brunch was full even though we were hotel residents, a table was found when we complained
4. The Sunday Brunch was a self-service buffet, food was uncovered, flies everywhere. Desserts were melted. Fish dish was inedible
5. Asked receptionist for a taxi, the response was 'her colleague would arrange' - I guess she meant the concierge who never returned, we had to walk.
6. Bar person could not understand English, had to get a receptionist to translate
7. Damaged bathroom tiles and very dirty behind the door
8. No mention of car park charge of 30 euros a day at check-in.
9. Hotel staff appeared disinterested and unmotivated.
10. 5 Star prices though – cheapest small bottle of beer 9 euros, same price for a tonic water!
We only stayed 3 nights and yet so much to complain about. If you are looking for any kind of value for money, stay well clear.
Comment from Hotel Management
1 Aug 2018 by FMARIE, Hotel Management
Dear Daisy,
Thank you for taking the time to share your perception on this site on your stay at the Hotel Le Royal La Baule.
I’m sorry for the inconveniences which you met for your reservation, our brunch, your room and at the hotel reception. Please accept my sincere apologies.
I am sensitive to the various points you emphasize and we will take care to take them into account to improve our quality and deliver a service in line with our guest’s expectations.
I can also assure you that I personally briefed our teams to make sure that such situations do not occur in the future.
I hope you will honor us with your visit soon to the Hotel Le Royal La Baule and I will personally supervise your next stay to ensure that each moment spent at our hotel is perfect.
We hope to have the pleasure of seeing you again soon,
Sincerely
Franck MARIE
General Manager
by A verified traveler from UK
Traditional Seaside hotel,
Posted 5 Mar 2016
Pros: Well located.
Location: Well located for shopping (designer shops adjacent were closed off season) and about a 10 minute walk to La Baule's main avenue.
The hotel has undergone a makeover since we were last there and since we stayed in low season it was less than 50% full.
We were given a disabled room, not requested or needed) and told it was the only room they had available which was itself rather strange.
The downside of this was that the bathroom was constantly flooded when we took a shower (no bath) and certainly the bed was on the small side.
The staff seemed at best disinterested and the cost of breakfast, parking etc was on par with a top city hotel.
None of which may be out of order in La Baule in July but March??
Comment from Hotel Management
7 Jun 2016 by welcome, Hotel Management
Dear John,
Thank you for taking the time to share your perception on this site on your stay at the Le Royal La Baule Hotel and have trusted us for your stay. I regret the shortcomings that you point and please accept my sincere apologies for the frustrations suffered.
I hope that you agree to visit us again and I can assure you that all arrangements will be made for every moment spent with us is perfect..
See you very soon at the Royal La Baule Hotel,
Yours faithfully
Franck MARIE
General Manager
by A verified traveler
Posted 27 Oct 2013 on Hotels
by TEEKAY from JERSEY
AVOID! NOT A 5 STAR HOTEL! V.DATED, DIRTY & QUIET!
Posted 8 Sep 2013
Pros: NOTHING; THE STAFF WERE OK.
Cons: EVERYTHING! IT NEEDS TO BE CLEANED, MODERNISED, FURNITURE/FIXINGS FIXED ETC.
Location: THE LOCATION IS RUBBISH AS IT WAS LIKE A GHOST TOWN EVERYWHERE & ITS ONLY THE 1ST WEEK OF SEPTEMBER; ONLY FEW PEOPLE AROUND WERE OAPS; NO ATMOSPHERE!
WE PAID 5 STAR PRICES FOR THIS HOTEL OF WHICH ONLY DESERVES A 3 STAR RATING.THE RED ENTRANCE CARPET IS FILTHY INFACT ITS NOW ORANGE DUE TO THE ABUNDANCE OF BUILT UP DIRT.THE ENTRANCE WOODEN REVOLVING DOOR IS BARELY WORKING; ITS WAY TOOO OLD; NEEDS SORTING.THE HOTEL IS VERY OLD FASHIONED, DATED & IT'S JUST VERY TIRED LOOKING.THE ROOMS ARE VERY POKY & SOMEWHAT CLUTTERED WITH LOTS OF OLD VICTORIAN FURNITURE.WE TRIED OUT 2 ROOMS & BOTH ROOMS HAD LIGHT FITTINGS/SCREWS HANGING OUT OF THE WALL & THE BATH TAPS MIXER WERE ALSO HANGING OFF AWAY FROM THE WALL/BATH TUB.THE AIR CONDITIONING UNITS GRILLES HAVE NOT BE CLEANED IN YEARS AS THEY ARE COVERED IN THICK DUST/DIRT/COBWEBS.THE FLOORS THROUGHOUT ARE WOODEN & ARE CREAKING TOGETHER WITH THE WALLS OF WHICH ARE ALSO NOT SOUND PROOFED SO ITS VERY NOISY ROOM TO ROOM & IN THE CORRIDORS.THE ROOM DOORS ARE WOODEN & BANG LOUDLY WHEN CLOSING/LOCKING. THE BATHROOM TOWEL RAILS/SCREWS ARE HANGING AWAY FROM THE WALLS.THE BATHROOM TOWEL WARMERS ARE COLD & DO NOT EVEN WORK.THE BATHROOM SHOWER HEAD/RAIL IS A CHEAP BUDJET ONE FROM B&Q OF WHICH IS CORRODED.THE TOILET IS A TINY POKY LITTLE TOILET OF WHICH IS BLAND WITH JUST MAGNOLIA PAINT ON THE WALLS.THE SPA AREAS ARE NOT VERY WELL KEPT & ARE SOMEWHAT UNCLEAN.THE 2 SMALL POOLS ARE VERY BLAND & ARE WHAT YOU WOULD EXPECT IN A 2 STAR HOTEL.THE SPA/HAMMAN ARE SAME SEX ONLY - SO NO ENJOYING THE EXPERIENCE TOGETHER.BASIC BREAKFAST IS 50 EUROS.ONLY FEW OTHER GUESTS WERE OAPS.TOTALLY RUBBISH!!
