Ratings based on 38 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
I think very carefully before leaving a bad review. It's been 3 weeks and we still feel the same way so here are my comments: We booked this Ryokan for 1 night last minute and got it for the "bargain" price of $401 USD. It was supposed to be a Mountain View room with a private soaking tub on the patio in a hotel that advertises natural hot spring water. What we got was a room overlooking the street in the Mountain View Building, a teeny tiny bathtub that you fill up with tap water, also overlooking the street. The spring water was downstairs. Not what we wanted though since it was raining, and we were looking forward to spending the day together privately. Check in was quite late in the day and checkout was 10 a.m. In general the building was in dire need of updating. I know what a $400 a night room should be like and this was most definitely not it. All in all, it was a very poor value.
by A verified traveler
Posted 9 Apr 2024
You can’t beat a hot soak while looking at the mountains. The staff were excellent. No difficulties even with the language barrier. I love this hotel!
by A verified traveler
Posted 20 Feb 2024
The staff is very helpful, he helped us grab luggages to storeroom when we came early.
And we appreciated how they take care of our shoes when we leave the hotel and back.
The room was the most Japanese style ever for all hotels we stayed during the trip. I love the water streaming decoration outside bedroom, it made me calm and relax.
The hot spring was unbeatable, the only regret was I was too late to book the outdoor ones.
by A verified traveler
Posted 8 Dec 2023
The service at this ryokan was top notch. Amenities above and beyond average western style hotels! Would recommend to stay for sure!
by A verified traveler
Posted 1 Dec 2023 on Hotels
by A verified traveler
Posted 17 Nov 2023
Amazing stay. At the end of the Togetsukyo bridge close to a number of eateries. Staff were friendly and welcoming. Appears it was only stairs with no shoes in the hotel. Had a river side view with personal hot bath.
by A verified traveler
Perfect Ryokan experience
Posted 15 Nov 2023 on HotelsAmazing ryokan. Perfectly located and the rooms with Japanese bath overlooking the bridge are incredible. Dinner and breakfast are well worth including for a true Kyoto Ryokan experience.
by A verified traveler
Posted 11 Oct 2023
by A verified traveler
We want to come back!
Posted 28 Sep 2023 on HotelsThe staff was wonderful and treated us extremely well from the moment we walked in the door. We stayed in the Japanese style room with semi-open air bath. It exceeded all my expectations. Very spacious room with an absolutely beautiful view of the river and mountains from the room and bathtub. Spent a lot of time relaxing in the tub and also tried out the onsen at the hotel. Staying here was definitely the highlight of our trip so far. We splurged on this hotel room as it costs way more than the rest of our lodging during our trip but we are so glad that we did. The location is fantastic for a relaxing stay in Arashiyama away from the bustle of the city. I would absolutely stay here again if I return to Kyoto in the future.
by A verified traveler
Posted 15 Sep 2023
This is an awesome place to stay. We had our own en-suite onsen and a waterfall. We loved the minimalist Japanese decor and enjoyed sleeping on the comfortable mattresses on the floor. A wonderful ryokan experience!
