Ratings based on 1,000 Verified Reviews

4.3 out of 5
79% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 19 Apr 2024
onsen friendly staff
Comment from Hotel Management
24 Apr 2024 by The Westin MIYAKO KYOTO, Hotel Management
Thank you very much for staying at The Westin Miyako Hotel Kyoto.We are thrilled to receive your kind words of praise.Our spa, "Kacho", one of the largest spas in Kyoto, boasts an area of 2,100 square meters, and is a natural hot spring drilled from the hotel grounds. It is effective in relieving fatigue and sensitivity to cold. It is also equipped with a half-open-air bath for guests to relax and relieve their daily fatigue.We will continue to improve our services for the comfort of our guests.We sincerely look forward to welcoming you again to Kyoto, a city full of charm throughout the four seasons. All of our staff look forward to serving you.
5 out of 5
by A verified traveler

Posted 9 Apr 2024
The Westin Miyako hotel was beautiful! The room was huge. The nature walking trail that it has is amazing. We took the benefit of usung their shuttle bus to and from kyoto station. The staff was very kind and respectful. Every time we walked in or out of the the hotel the staff wpuld greet us by bowing and i was amazed by their beautiful art inside the hotel.
Comment from Hotel Management
24 Apr 2024 by The Westin MIYAKO KYOTO, Hotel Management
Thank you very much for staying at The Westin Miyako Hotel Kyoto.We have read your submission.We can see from your post that you enjoyed your stay at our hotel.We are very touched by your words of praise.Our hotel is located on a hill in Higashiyama, Kyoto, surrounded by rich nature and historical buildings.The hotel is a 2-minute walk from Keage Subway Station.Nanzenji Temple and Heian Shrine are within walking distance.The design theme of the lobby and rooms is based on the nature of Higashiyama in Kyoto. The design of the lobby and rooms is based on the image of Kyoto, a city known for its natural beauty, with an open and soft design.As mentioned above, if you take the elevator from the front of the hotel to the 7th floor, you will find a garden designated as a cultural asset by Kyoto City at the foot of Mount Kacho.Beyond the garden, you will find the "Wild Bird Forest Exploration Path". Kacho, where you can easily enjoy bird watching and forest bathing.In addition to the 50 species of wild birds, you can enjoy the cherry blossoms in spring, the cicadas in summer, the autumn leaves in fall, and the tranquility of the forest in winter.The shuttle bus goes directly from Kyoto Station to the hotel. From the hotel, the shuttle bus will take you to the Hachijo Exit of Kyoto Station (Shinkansen side) via Sanjo Keihan and Gion-Shijo, Kyoto's downtown area, in about 25 minutes.Once you get off at Gion-Shijo, you will see the famous Kabuki theater "Minami-za" in front of you. Shijo-Kawaramachi, one of Kyoto's busiest areas, is just a short walk across the Shijo-Ohashi Bridge.We will continue to strive to improve our services to make your stay as comfortable as possible.We look forward to welcoming you again to Kyoto, a city with charm throughout the four seasons. We look forward to seeing you again.
5 out of 5
by A verified traveler

Posted 8 Apr 2024
Comment from Hotel Management
24 Apr 2024 by The Westin MIYAKO KYOTO, Hotel Management
Thank you very much for staying at The Westin Miyako Hotel Kyoto.We will continue to strive to improve our services to make your stay as comfortable as possible.We look forward to welcoming you again to Kyoto, a city with charm throughout the four seasons. We look forward to seeing you again.
5 out of 5
by A verified traveler

Posted 3 Apr 2024
Convenient to the subway station.
Comment from Hotel Management
24 Apr 2024 by The Westin MIYAKO KYOTO, Hotel Management
Thank you very much for staying at The Westin Miyako Kyoto.As you mentioned,Our hotel is located on a high hill in Higashiyama, Kyoto, surrounded by abundant nature and historic buildings.The hotel is a 2-minute walk from Keage Station on the subway.Nanzenji Temple and Heian Shrine are within walking distance.We will continue to strive to improve our service to ensure that our guests have a comfortable stay.Please come and visit Kyoto, which is charming throughout the four seasons. We look forward to welcoming you again.
5 out of 5
by A verified traveler

Posted 24 Mar 2024
Beautiful hotel situated close to a shrines and temples and shopping area. Convenient shuttle also available
Comment from Hotel Management
24 Apr 2024 by The Westin MIYAKO KYOTO, Hotel Management
Thank you very much for staying at The Westin Miyako Kyoto.As you mentioned,Our hotel is located on a high hill in Higashiyama, Kyoto, surrounded by abundant nature and historic buildings.The hotel is a 2-minute walk from Keage Station on the subway.Nanzenji Temple and Heian Shrine are within walking distance.The shuttle bus runs directly from Kyoto Station to the hotel. On the way, it passes through the bustling streets of Kyoto, Sanjo Keihan, and Gion Shijo, arriving at Kyoto Station's Hachijo Exit (Shinkansen side) in about 25 minutes.When you get off at Gion Shijo, you'll find the famous Kabuki theater "Minamiza" right in front of you. Kyoto's downtown area, Shijo Kawaramachi, is just across the Shijo Bridge.We will continue to strive to improve our service to ensure that our guests have a comfortable stay.Please come and visit Kyoto, which is charming throughout the four seasons. We look forward to welcoming you again.
5 out of 5
by A verified traveler

Posted 21 Mar 2024
the concierge was fantastic. she went way out of her way to help with a personal problem
Comment from Hotel Management
23 Mar 2024 by The Westin MIYAKO KYOTO, Hotel Management
Thank you very much for staying with us at The Westin Miyako Kyoto. We are truly grateful for the compliments from our concierge team, and we are deeply moved. It is a great encouragement for us. There is nothing more joyful than knowing that we have been able to contribute to your stay, even if only a little. We will continue to strive to ensure that our guests have a comfortable experience. Please visit Kyoto, which is charming throughout the four seasons, again. We sincerely look forward to welcoming you.
5 out of 5
by A verified traveler

Posted 21 Feb 2024
Very nice hotel. Close to many Landmarks and Kyoto University
Comment from Hotel Management
22 Mar 2024 by The Westin MIYAKO KYOTO, Hotel Management
Thank you very much for staying at The Westin Miyako Kyoto.Our hotel is located on a hill in Kyoto, surrounded by the rich nature and historical buildings of Higashiyama. 2 minutes walk from Keage subway station. Nanzenji Temple and Heian Shrine are within walking distance. It's a nice walking course that passes Heian Shrine and passes through Konkai Komyoji Temple on the way to Kyoto University. We will continue to strive to improve our services so that our customers can spend their time with us as comfortably as possible. We look forward to welcoming you back to Kyoto, which is full of charm throughout the four seasons.
5 out of 5
by A verified traveler

Posted 12 Jan 2024
We love this hotel so much thay we already started planning for our next stay here. The onsen/ spa was nicely planned and well equipped while the staff were super attentive and helpful. I love all the details that were very thoughtful to the guests e.g. flashlight by the bedside, newspaper for your morning hung at the door, separate lift access for spa and gym. Location was a bit off central but they are located literally next to the Tozai line and the popular Yamamoto Menzou udon place.
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Jan 2024 on Hotels
5 out of 5
by A verified traveler

Posted 6 Oct 2023
Spa and gardens are really impressive.