Ratings based on 34 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Mar 2024
It was amazing experience. The location was perfect, staffs were so polite, professional and extremely accommodating. I’m overall so pleased. I would recommend this place to anyone visiting Kyoto. Trust me, you won’t regret it.
by A verified traveler
Posted 30 Nov 2023
The hotel is beautiful and is comparable to other luxury hotels in Kyoto.
Pro:
Located close to Kiyomizu-dera so you can visit early before tourists arrive
Beautiful property with great pagoda views
Wonderful concierge that helps with local reservations
Guest Lounge with high-end food and drinks during the day
Con:
Slow housekeeping. We had a 5:30 dinner reservation and when we checked on our room at 3:40, the cleaner was still there. We returned again at 4:30 and the cleaner was still there, when we asked how much longer they would need, they said at least 30 minutes. At this point, we had to get the front desk involved to ask the cleaner to leave the room. During the over 1 hour and 30 minutes the cleaner was in the room, they neglected to replace toilet paper. We were disappointed because the hotel asks at check-in what time you would like room cleaning and we said 10am. Not sure why this wasn't completed until almost 5pm
Did not acknowledge our wedding anniversary, which they were notified of. Most luxury hotels would have left a note, but there was no acknowledgement from the hotel.
Far from train lines. However, cabs and buses are easily available
by A verified traveler from Irvine
Posted 17 Oct 2023
Top notch hotel on the hill street to Kiyomizu temple. Very exclusive, palace style entry in the midst of busy area. Western style but in Kyoto taste and service. Had a pagoda view room right in front of Yasakanoto. Super clean, attention to detail. Large room for big luggage. You must be classy and not sloppy - be respectful.
by A verified traveler
Posted 13 Oct 2023
Great property!
by A verified traveler
Posted 15 Apr 2023 on Hotels
by A verified traveler
Posted 8 Apr 2023
Perfect location , rooms are super modern and confortables , mini bar is free ! ( never seen that before ) , staff incredible perfect perfect hotel
by A verified traveler
Quaint, but probably not worth the price.
Posted 25 Mar 2023 on HotelsThe location of Hotel Seiryu is perfect. You're surrounded by the historic area of Kyoto, and our early morning walks around the property were particularly memorable. It is a tourist destination though, and it gets pretty crazy later in the day. The hotel is also a short walk to the Nishiki market and there are lots of great shopping and restaurants nearby. The room was huge by Japanese standards, and the bathroom was particularly well-designed for two people. The private Bistro restaurant that is on the property is fantastic and very affordable. We highly recommend eating there even if you don't stay at the hotel. The hotel concierge was especially helpful and friendly as was able to get us dinner reservations for an exclusive omakase experience that was sold out online. We were, however, extremely disappointed in the hotel breakfast. It was not anything special and was ridiculously overpriced. The K36 rooftop bar had a nice view of the city but was also disappointing. The off-menu drink I had was terrible, and they charged us an unadvertised "sitting fee" that was more than any of the drinks we had. Also, many of the staff were unable to speak beyond broken English (or Chinese), which is something they advertise as an international hotel. I'm sure we missed out on some things as a result. In general, it's a nice hotel, but probably not worth the price or the Forbes ranking. We'll probably explore other hotels in the area for our next visit to Kyoto.
by A verified traveler
Posted 4 Mar 2023
Excellent & very impressive service from the hotel staffs !
by A verified traveler
Posted 24 Nov 2022
4star hotel but 5 star service
Comment from Hotel Management
23 Feb 2023 by The Hotel Seiryu Kyoto Kiyomizu, Hotel Management
We sincerely appreciate sharing of your feedback and we have no doubt that your compliment will encourage the team do our best always. We will try to improve our standard to meet your expectation. Hope to see you again at The Hotel Seiryu Kyoto Kiyomizu.
by A verified traveler
Posted 25 Feb 2024
ドライヤーが安っぽくて、ちょっと残念でした。。。
あとテレビもネットフリックスとか付いてなかったし、いいホテルだからテレビに付いてるかなって思ったら無くて少し設備には物足りなさを感じました
