Ratings based on 270 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Hotel is in a convenient location, walkable to the markets, subway and dining options. Hotel room was very clean and modern. No complaints, we enjoyed our stay here.
Comment from Hotel Management
6 May 2024 by Nozomi., Hotel Management
Thank you for staying with us, and taking the time to review your stay! We are really glad to hear your comments. We will continue our effort to provide the best service for our guests. Also we hope your stay in Kyoto will be an one of wonderful memory for you...Thank you very much.
by A verified traveler
Posted 3 May 2024
Location was great but pillows and blanket was not so comfortable
Comment from Hotel Management
3 May 2024 by Kind regards, Chihiro. TSUGU Kyoto Sanjo by THE SH, Hotel Management
Thank you very much for staying at TSUGU Kyoto Sanjo. We apologize for any inconvenience caused by the pillows and bedding. We will take your valuable feedback into consideration. We hope you had a wonderful trip in Kyoto. We always welcome you back and we look forward to serving you again.
by A verified traveler
Posted 22 Apr 2024
The front staff are excellent and friendly.
Comment from Hotel Management
25 Apr 2024 by Misaki , Hotel Management
Thank you for staying with us. We are really happy to get high score and the best compliments. We are encouraged by this review. We look forward to seeing you again! Best regards, Misaki TSUGU Kyoto Sanjo by THE SHARE HOTELS
by A verified traveler
Posted 12 Apr 2024
Great location 10mins walk from Nishiki Market and lots of shops nearby. Room was great, nice and clean. There’s a communal dining room and kitchen upstairs, we used it to give the kids breakfast from the local convenience store, and to have an Uber Eats dinner one night when it was pouring rain.
Comment from Hotel Management
14 Apr 2024 by Nozomi., Hotel Management
Thank you for staying with us, and taking the time to review your stay!! Did you have a good time at TSUGU? We hope you liked the LIVING+KITCHEN lounge space. I am glad to hear that you had a relaxing time not only in your room but also in the shared space. We are looking forward to seeing and serving you again.
by A verified traveler from Rownhams
Posted 7 Apr 2024
A short walk from subway. However, great location for food, shops and access to sights.
Comment from Hotel Management
11 Apr 2024 by Haruka, Hotel Management
Thank you very much for staying at TSUGU Kyoto Sanjo. We thank you again for your compliments regarding our location. As you mentioned, there are many attractive facilities around our hotel. If you should visit us again, please take a look at the guide to the surrounding facilities on our website for staying guests only. We look forward to welcoming you again.TSUGU Kyoto Sanjo Haruka Nakai
by A verified traveler
Posted 6 Apr 2024
We stayed in a Moderate Large room.
Pros:
- location was fantastic. The area around the hotel had many interesting shops, restaurants and close to an grocery store. The walk to the subway station was under 10 min.
- very quiet
- had on-site laundry
- the cafe in the hotel made delicious beverages
Cons:
- no view and the room was very dark.
- no wall hooks anywhere, so couldn't hang up towels. The hotel did provide new towels daily upon request. Hangers were plentiful so hanging up coats was fine.
- parts of the white walls in the bathroom were stained
- room felt very small
- the garbage bin in the bathroom was the smallest I've ever seen.
Comment from Hotel Management
11 Apr 2024 by Nozomi., Hotel Management
Thank you for staying with us, and taking the time to review your stay! We are really appreciate your comments and feedback. We will try to get the dirt out of the room. We hope you had a wonderful time with us, even though we may have caused you some inconvenience. Thank you very much!!
by A verified traveler
Posted 6 Apr 2024
IT is quite far away from the main street and also Karasuma station but its near to nishiki market. Stuff are nice and friendly.
Comment from Hotel Management
16 Apr 2024 by Mai, Hotel Management
Thank you for staying with us at TSUGU Kyoto Sanjo. I appreciate you taking your time to review the stay. We hope you enjoyed your trip in Kyoto and to have you again. Thank you very much!
by A verified traveler
Posted 5 Apr 2024
Great location and lovely cafe
Comment from Hotel Management
11 Apr 2024 by Nozomi., Hotel Management
Thank you for your review of TSUGU Kyoto Sanjo. We are glad you gave us good score and comments for us. We hope you had a great and memorable time with us!
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Misaki , Hotel Management
Thank you very much for staying with us, We are so glad taking time to review and get high score. How was your trip in Kyoto? We look forward to seeing you again! Best regards, Misaki TSUGU Kyoto Sanjo by THE SHARE HOTELS
by A verified traveler
Posted 2 Apr 2024
The staff at this hotel are wonderful and gracious.
Comment from Hotel Management
4 Apr 2024 by Noa, Hotel Management
Thank you for staying at TSUGU Kyoto Sanjo. We hope you had a relaxing stay with us. We are very pleased to receive your compliments. We will continue to make our best efforts to serve you with sincerity, and we look forward to the opportunity to serve you again.
