Ratings based on 187 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Very nice hotel. We stayed in the traditional Tatami room and it was super cozy and comfortable. The hotel provided water, coffee and tea and coffee every day and had a great bath. Would stay again if I come to Kyoto
Comment from Hotel Management
30 May 2024 by Front SATO, Hotel Management
Dear Guest,Thank you very much for your recent stay with us and kind comment.We are pleased to hear that your stay was comfortable here and satisfied with our free drink service.We are looking forward to the next opportunity to serve you in the future.Once again, thank you very much for your stay with us.Best regards,
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 22 May 2024
We loved how convenient this property was in closeness to Kyoto station, places to eat, and shopping mall. We did one evening eat a meal at their restaurant and we enjoyed ourselves. The man who helped us check in spoke perfect English, which made it easy with dropping off our luggage before check-in and understanding the accommodations the hotel provides. They did have a “free drink” bar during the day with water, coffee, and cocoa. The room itself was nice. Obviously smaller than American hotels, but we had no issues with two large suitcases since we like to keep them closed up when not in use anyways. It is a little noisy at night being so close to Kyoto station, but we just turned up the fan because you truly can’t beat the convenience.
Comment from Hotel Management
23 May 2024 by Front staff: Daulton, Hotel Management
Thank you very much for taking the time to give us such a high evaluation. We are pleased to hear about your experience and the convenience of our hotel's location! We deeply appreciate your kind words regarding our staff's assistance, the dining experience at our restaurant, and our complimentary drink offerings. We sincerely apologize for any inconvenience caused by noise from the station, but we are glad to know that adjusting the fan helped alleviate the disturbance.Thank you again for staying with us, and we hope to welcome you back in the near future.Best regards,
by A verified traveler
Posted 21 May 2024
Convenient, very close to Kyoto Station. Nice facilities. Wish the room was just a tad larger but staff was nice .
Comment from Hotel Management
23 May 2024 by Front staff: Daulton, Hotel Management
Thank you for your kind words and for choosing to stay with us! We're pleased to hear that you found our hotel convenient and enjoyed our facilities. Your feedback is greatly appreciated, and we are committed to continuously improving to ensure the satisfaction of all our guests. We look forward to welcoming you back in the near future. Kind regards,
by A verified traveler
Posted 18 May 2024
Very nice breakfast. Friendly staff. Good service all around.
Comment from Hotel Management
23 May 2024 by Front staff: Daulton, Hotel Management
Thank you very much for staying with us and taking the time to leave a review. We're pleased to receive such a high evaluation and to hear that you were satisfied with our service. We all look forward to welcoming you back in the near future. Kind regards,
by A verified traveler
Posted 29 Apr 2024
A short few minute walk away from Kyoto Station. Friendly staff to greet you from the moment you arrive and every time you leave and come back too. We got the three twin bed plus futon pull out room for a family of two adults and two children ages 7 and 5. It never felt too cramped or small. The hotel has laundry, complimentary drinks (coffee and juice usually) during the day. An onsite onsen was quite nice. You can check how busy it is using the TV as well. A 7-11 right across the street for easy food. A taxi service nearby in case you don't feel like taking the public transportation. The only thing I would ding it for was a bit of a lingering odd smell in the bathroom. Didn't smell bad, didn't smell great, not sure I could pin it exactly. But not a deal breaker at all. Would recommend for those that want a place close to the major station!
Comment from Hotel Management
30 Apr 2024 by Front staff: Daulton, Hotel Management
Thank you very much for your high evaluation and for sharing your experience with us. We hope your family had a wonderful time in Kyoto! We're happy to hear that you enjoyed your stay at our hotel and found our location convenient. We appreciate your feedback about the smell and will address it promptly to ensure a more pleasant experience for our guests in the future. We hope to welcome you and your family back again soon! Kind regards,
by A verified traveler
Posted 23 Apr 2024
This is the best hotel in Kyoto. Breakfast buffet was the best in the town. I was very happy to stayed in this hotal .
Comment from Hotel Management
25 Apr 2024 by Front staff: SATO, Hotel Management
Dear Guest,Thank you very much for your recent stay with us.We are honored to receive such a kind comment.We look forward to the next opportunity to serve you.Best regards,
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 10 Apr 2024
Great place and walkable to Kyoto station!
Comment from Hotel Management
12 Apr 2024 by Front staff LEE Seoha, Hotel Management
Dear valued customer,Thank you for your review! We hope you had a fantastic stay with us and that we can welcome you back again soon.Best regards,
by A verified traveler
Posted 6 Apr 2024
