Ratings based on 31 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from CLINTON
Posted 3 Jan 2024
Neighborhood hotel. Small and quaint. NOT the resiv stay kyoto but a5 minute walk from busses and subway. Easy to get around is you don't want to use cabs. Neat neighborhood.
Comment from Hotel Management
2 Feb 2024 by RESI STAY, Hotel Management
Thank you for staying with us, and thank you for your feedback. We hope you had a great time in Kyoto.We are verr much looking forward to seeing you again in the near future.
by A verified traveler from Moraga
Posted 4 Dec 2023
Comment from Hotel Management
2 Feb 2024 by RESI STAY, Hotel Management
Thank you for staying with us, and thank you for your feedback.We would appreciate it if you could let us know the details regarding your evaluation. Thank you.
by A verified traveler
Posted 30 Nov 2023
This is not a full-service hotel.
There are no staff available till the check-in time. It means if you want to leave the luggage, it is possible, but they would be unattended.
Japan is safe, but still, it is not the best procedure.
The room is large enough to accommodate opening up several suitcases and bags.
The bathroom was clean, but there was some dust on the vanity shelf that had not been cleaned up enough.
The location is okay; if you have many items to carry, calling a taxi is recommended for checking in and out.
by A verified traveler
Posted 11 Aug 2023
Great, roomy property for a family of three. It was sweltering when we were in Kyoto so we wished the hotel was a little bit closer to some of the temples and shrines we wanted to visit. We found that we did quite a bit of walking and often taking buses to the same areas, away from the hotel. Overall those locations quite good and if the weather wasn’t so bad, I think it would’ve been fine.
The closet space is great and it is nice to have room to spread out. It would be nice to have something other than local channels available to watch on TV at the end of a long day — but that is a very minor issue. Beds were super comfy. One of the staff members we saw a few times was absolutely lovely. On the other days, the two younger staff didn’t really acknowledge us. I would really recommend this hotel for families.
by A verified traveler
Location is a gem.
Posted 17 Jul 2023 on HotelsThe registration staff were very helpful and communication was effective. They successfully helped arrange taxi vehicles for our timely departure. The facility is a gem off the main thoroughfare. Taxi drivers are not always familiar with it so use a hotel card to assist on location.
by A verified traveler
Posted 13 Apr 2023 on Wotif
The facilities, staff, location, cleanliness and size of hotel were excellent. The restaurants, bars and transport were all close by and great. The street and room were quiet and clean. Wonderful stay.
Comment from Hotel Management
26 Apr 2023 by RESI STAY , Hotel Management
Thank you very much for staying with us. We are pleased to receive your excellent comments about our accommodation and glad to hear you enjoyed your stay. We hope you will come back and stay with us again in the near future.
by A verified traveler
Posted 2 Apr 2023
Nice large clean rooms with a kitchen and huge shower/tub room. Easy walk to subway stops.
Comment from Hotel Management
26 Apr 2023 by RESI STAY , Hotel Management
Thank you for staying at RESI STAY Mayu Grace Hotel. We are glad to receive a positive evaluation. We look forward to your coming back to Kyoto again in the future.
by A verified traveler
Small apartment, not full service
Posted 1 Apr 2023 on HotelsRoom seemed large, but was actually not well laid out. It was mostly a long corridor with bedroom at the end. Along the corridor were the toilet, bathroom and kitchen. The bedroom had maybe 1m around the bed, so there was nowhere to put our two suitcases.
It is not a hotel though. There is no housekeeping, no restaurant, and only a partially staffed front desk. They are apartments.
Biggest downside was that they cannot arrange Takuhaibin luggage forwarding (but they can receive). For this, they sent us to the local FamilyMart supermarket… however they only take small suitcases!
by A verified traveler
Posted 4 Aug 2022
Excellent hotel. No complaints at all. The hotel is in quiet area, real Kyoto town feeling, but still easy access by bus (bus stops 3 minutes walk) to Kyoto station (3 route services) and Shijo-Kawaramachi, down town (1 route). Every 10 - 15 minutes service which is always on time. Subway station is close by as well (I can’t tell how long it takes as I did not use the subway.)
Three 24 hour open convenience stores within 3 minute walking distance. Seiyu supermarket is 10 minutes walk (open til 9pm) so you can cook your own food if you like in the hotel room easy. Cooking facilities are well organized. Kitchen is separated so You don’t see the kitchen from the bedroom. Bathroom is separated (bathtub/shower room and dressing room with wash basin) so you have enough space, the toilet is also separated from the bathroom. Bed, linens, pillows are so comfy. Pillows as I checked the make to buy the same for myself are made by a private company in Kyoto. Everything in the hotel room is with thoughtfulness. You feel Japanese “Omotenashi”. The reception lady is fluent in English, German, very helpful and nice to talk with. I have no hesitation in recommending this hotel.
by A verified traveler
Posted 11 Oct 2019
Comment from Hotel Management
15 Oct 2019 by Mayu Grace Hotel, Hotel Management
Warm greetings from Mayu Grace Hotel. Thank you very much for staying with us and for your review. We hope you had enjoyed your stay and had great time in Kyoto. We will improve our service better further when you visit us again. We look forward to welcome you again here at Mayu Grace Hotel. Best regards,
繭 グレイスホテルでございます。 この度は当館にご滞在頂き、また口コミを投稿頂き誠にありがとうございました。 お客様の京都でのご滞在が素晴らしいものであったことを願っております。 次回お越しいただいた際に今まで以上のサービスが提供できますように、スタッフ一同精進してまいります。 またご来館いただけますことを、心よりお待ち申し上げております。
