Ratings based on 588 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 19 Apr 2024
The hotel are clean, but the rooms were a bit stuffy.
by A verified traveler
Posted 17 Apr 2024
Great access to many bus lines
by A verified traveler
Posted 17 Apr 2024
Overall the hotel was very nice, but there were some obvious areas where cleaning had been missed. Bathroom was well presented, but the gap between the seat and the head of the toilet had a lot of dirt and hair in it. The lower parts of the walls had shoe scuff and the carpet could do with a clean. Other than that a top hotel and great staff.
by A verified traveler
Posted 16 Apr 2024
We stayed in room 211 classified as a superior room! There was nothing superior about it. The bathroom sink was in the entry way next to the entry door. With dark lighting in this area. So if you wanted to put make up on there was inadequate light. The actual bathroom was narrow and no mirror in there. The bedroom was narrow and walls were dirty. Scuff marks and what not on the walls. And the bed runner at the foot of the bed was stained. We moved to a deluxe room 2 days later which was an improvement but I paid more for the a superior room. Do they not know the meaning of superior? The customer service was lacking as well. Attention to detail was not practiced at this hotel, running out of toilet paper, and amenities in the lobby. This hotel has improvements to make and should not be rated 9 as they advertise on the registration counter. This hotel is not recommended.
by A verified traveler
Posted 15 Apr 2024
I booked room 211 which was described as supreme. It had futons, double twin occupancy. The bathroom sink was in the entry way outside of the narrow bathroom and shower area. Lighting in the entry was was dark. There was a long wood cabinet counter in the bathroom area which could have been set up for use i.e. better lighting and a mirror but was not. The bedroom walls were dirty from luggage scuffs and what not. After 2 nights we moved to a deluxe room which was an improvement from the supreme! Go figure. Staff had some language barriers but it was the lack of customer service that was most disappointing. They also were slow to maintain the 1 lobby bathroom. We stayed in the hotel for 8 days and got a real good feeling and full experience of the hotel and staff.. I would not recommend this hote.
by A verified traveler
Posted 12 Apr 2024
Excellent Hotel over all. Location was great. Staff were friendly and helpful.
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 10 Apr 2024
The property location is very good, off of a main street but more residential and quiet. The location is not far from Kyoto Station and other landmarks like Gion and a temple is across the street. The exterior of the property and the lobby area are nice. But that is pretty much where the nice stops. The rooms were very crowded, marks on the wall, the air flow was horrible it was like a sauna, glad we were not there during the summer. There were 3 beds for 4 people, they don't have rollaway or extra futons. The two twin beds were comfortable but the other was a very hard sofa even to sit on (not a pull out) twin size that was used as a bed. The staff were not friendly nor very helpful. This hotel was the second of the three hotels that we stayed in, the other two hotels the staff were so much more helpful and friendly. This was my second visit to Kyoto it won't be my last, but will be my last stay at this hotel.
by A verified traveler
Posted 9 Apr 2024
