Ratings based on 248 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Apr 2024
Excellent customer service
by A verified traveler
Posted 1 Apr 2024
Lovely staff , comfortable futons, excellent breakfast and convenient location within walking distance to Nishiki market. Warm communal baths were great after a long day of walking. They even polished our shoes on arrival !
by A verified traveler
Posted 28 Mar 2024
Had a great stay here. Staff was very polite and helpful. 5/5 overall
by A verified traveler
Posted 24 Mar 2024
Stayed one night at this hotel for the Japanese experience and it was amazing. Booked with breakfast and dinner included. The food was spectacular and as a true Ryokan they offered hot baths for guests to relax in. The staff was very friendly and helpful. Would definitely recommend this experience.
by A verified traveler
Posted 22 Mar 2024
by A verified traveler
Posted 29 Feb 2024
We had an excellent stay at the Matsui Bekkan. Rooms were clean and spacious. Staff could not have been more friendly or helpful. Breakfast every morning was a feast. We would highly recommend this hotel for folks looking for a foreigner-friendly traditional Japanese experience!
by A verified traveler
Posted 23 Feb 2024
Property described as ryokan but was not as immersive or tranquil as I was hoping for. Breakfast was traditional and ok. Dinner might have been better as it was served in-room but we unfortunately did not get that included. Room amenities were nice.
Although the property was a little dated, it was clean and well maintained.
Do not book if you’re not a fan of “big lights”. Iykyk.
Service was superb, everyone very friendly and accommodating.
by A verified traveler
Posted 23 Feb 2024
Great Ryokan experience
by A verified traveler
Posted 26 Dec 2023
Amazing service
Loved the culture
by A verified traveler
Posted 12 Aug 2023
Service was very excellent and hospitable, ryokan was beautiful, and meals were well prepared and delicious. Small details were very thoughtful and appreciated.
