Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Great Stay!
Comment from Hotel Management
25 Apr 2024 by Hotel Gran Ms Kyoto Frontdesk, Hotel Management
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.
by A verified traveler
Posted 13 Apr 2024
Room great, staff amazing. Location unbeatable. Make sure dryer is 1/3 full, no more, it will not dry. The adjacent cemetery is beautiful, and there's privacy screens on the window if you're uncomfortable with cemeteries. Night clubs closish, but we slept fine with our window open. Will return if in the area again.
Comment from Hotel Management
16 Apr 2024 by Hotel Gran Ms Kyoto Frontdesk, Hotel Management
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future.
by A verified traveler
Posted 11 Apr 2024
Staff were excellent but the walls were very thin. Bring ear plugs in case you have noisy neighbours like I did
Comment from Hotel Management
11 Apr 2024 by Frontdesk, Hotel Management
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!
by A verified traveler
Posted 10 Apr 2024
excellent location very near the Teramachi and main shopping area in Kyoto. Do note that the room I had was installed with a Unit bath that is an integrated toilet and bath/shower. The issue is that the entire bathroom is literally a step up into in so one needs to be careful
Comment from Hotel Management
11 Apr 2024 by FRONTDESK, Hotel Management
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!
by A verified traveler
Posted 6 Apr 2024
My only comment would be to seal around the bath tub so that mold doesn’t grow
Comment from Hotel Management
7 Apr 2024 by FRONT DESK, Hotel Management
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review. We will help our guests to spend your time more comfortably and happily, and try to improve our skills and hospitality with best effort. We look forward to seeing you again in the near future. Hotel Gran Ms Kyoto
by A verified traveler
Posted 30 Mar 2024
Good location, friendly staff room very small
Comment from Hotel Management
1 Apr 2024 by FRONTDESK, Hotel Management
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.
by A verified traveler
Posted 14 Mar 2024
Nice and clean hotel with convenient distance to shopping, dining and transportation. Room are relatively large. I just wish the default temperature was set to a bit warmer number.
Comment from Hotel Management
24 Mar 2024 by Front, Hotel Management
Thank you for your feedback.We are very happy that you liked our facilities and services.However, we apologize for the inconvenience caused by the air conditioning settings, and we will be careful in the future.Also, thank you for choosing our hotel.We look forward to seeing you again.
by A verified traveler
Posted 12 Mar 2024
Clean and spacious! the ac being on heat was kind of a bummer
Comment from Hotel Management
16 Mar 2024 by Hotel Gran Ms Kyoto Frontdesk, Hotel Management
Thank you very much for staying in our hotel. We greatly appreciate that you posted a review.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Front, Hotel Management
Thank you for your feedback. It is great to hear that you enjoyed our facility and service. Also thank you for choosing to stay with us. Look forward to serving you again.
by A verified traveler
Posted 2 Feb 2024
Clean with good sized rooms
Comment from Hotel Management
6 Feb 2024 by Hotel Gran M's Kyoto, Front Desk Team, Hotel Management
Thank you for taking the time to share your feedback with us! We are delighted to hear that you had a comfortable stay here. Your satisfaction is our first priority, and we are committed to continually improving our hospitality based on your valuable input. Thank you for choosing to stay with us once again!
