Ratings based on 2 Verified Reviews

4.5 out of 5
4.5 Room cleanliness
5.0 Service & staff
4.5 Room comfort
5.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Areas for improvements

Posted 22 Oct 2023 on Hotels
Fabulous location. Very spacious for a family or a group of friends. The kitchen allowed us to have some home cooked Japanese breakfast via ingredients bought from the supermarket near by. Very poor communication from the owner. We didn’t get any check in information from the owner prior to arriving. Upon arrival to Kyoto, we have no idea how to check in so I have called the telephone lines 3-4 times without any answers. I also texted the Hotel.com portal. Finally was able to connect with the owner at the inn via their remote ringer. We then followed up to asked about drying racks as some of clothes are unable to be tumble-dried. However, NO REPLY. Also, the bathtub stopper is broken and we weren’t able to enjoy the bath our tired bodies needed after various sightseeings.
5 out of 5
by A verified traveler

Posted 24 Jul 2017
場所は五条駅からとても近く、どこに行くにもとても便利。町屋という雰囲気も楽しめつつ、中は改装されていたのできれいで清潔、家族ともども快適に過ごすことができました。また京都の訪れる機会があったらお世話になりたいです。
Comment from Hotel Management
1 Aug 2017 by 文 Aya inn 烏丸五条, Hotel Management
この度は文 Aya inn 烏丸五条をご利用頂きましてありがとうございました。家族で快適に過ごして頂いたという事で、大変嬉しく思います。より快適な宿泊施設を目指して参りますので、次回も京都観光に来られましたら、是非ご利用ください。またお会いできることを心待ちにしております。