Ratings based on 274 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 13 Oct 2020
This property is consistent. Simple, clean, and acceptable. If you are looking for a four star, this is not the one.
4 out of 5
by A verified traveler

DNS

Posted 26 Jan 2020 on Hotels
The room was clean. The bed could be improved. Staff was friendly and accommodating
Comment from Hotel Management
20 Feb 2020 by administrator Yuliya, Hotel Management
Good morning! Thank You for Your feedback! We'll be glad to welcome You again!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Dec 2019
5 out of 5
by A verified traveler

Posted 16 Nov 2019
Close to subway, store, staff was always helpful, good breakfast.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 4 Nov 2019 on Orbitz
5 out of 5
by A verified traveler

Posted 2 Nov 2019 on Ebookers
This is an excellent hotel for the money. A breakfast buffet was included in the price in addition to a transfer to and from the airport which made things much easier. The hotel itself is a modern business style hotel which has everything you need for a short break. It's also worth mentioning that the hotel was immaculately clean throughout. In addition, special thanks must go to Anna on reception who ensured my transfer found me upon arrival at the airport when I struggled to locate them. She rang me multiple times to keep me informed and to assist me in finding my driver who ultimately met me in person at the terminal. The service delivered here was above and beyond what was expected so many thanks!
4 out of 5
by A verified traveler

Posted 29 Oct 2019 on Hotels
Comment from Hotel Management
1 Nov 2019 by Yuliya, Hotel Management
Good morning! We'll be glad to welcome You again!
5 out of 5
by A verified traveler from New York, USA

Posted 23 Oct 2019 on Travelocity
I like service, friendly staff. Excellent room condition, clean and nice.
Comment from Hotel Management
28 Oct 2019 by Yuliya, Hotel Management
Good morning! Thank You for Your kind words. We're always glad to welcome You again!
2 out of 5
by A verified traveler

Third time's not a charm :-(

Posted 15 Oct 2019 on Hotels
This was my third time at this hotel. Stayed here in 2017, 2018, and 2019. In 2019 the price went up almost by 50%, but what is most disappointing is that it turns out that I no longer qualify for free airport transfer, because according to front-desk "you booked with discount, so you have to pay for the transfer". So I ended up paying an extra 38% and without any receipts! The hotel clearly penalizes you for using Hotels.com booking instead of direct reservation on their website. Even looking up a reservation that is made through Hotels.com has been a challenge at this hotel: it always takes a lot of time for some reason. During previous years there was a decent spacious vehicle branded with Raziotel logo, etc. This time it was a tiny unmarked car which could not even fit 2 suitcases. Moreover, to keep the trunk open when loading a suitcase the driver literally used a stick made from a tree branch. The second suitcase had to travel on the back seat. Air conditioning was centrally switched into heating mode. Temperature in the room was 27C / 80F and the only way to bring it down was to open a window which brought in weird sewage smell and car exhaust from the highway, not to mention the noise. This used to be a great place. Very sad to see how it turned into some shady operation (or is it strange to expect a receipt or an invoice at the end of the stay?) and how badly the service has degraded in just one year. Perhaps time to look for another place close to the airport...
4 out of 5
by A verified traveler

Posted 12 Oct 2019
Staff were great, very helpful, all spoke good english too Downstairs cafe was cheep and cheerful, 3 pieces of fetta cheese in my greek salad! The main downside is my own fault really, in that its the wrong side of the river, so abit out of the way Is a metro 5 minutes away, but just a bit of a bind
Comment from Hotel Management
17 Oct 2019 by Yuliya, Hotel Management
Goof afternoon! Thank You for Your feedback and for choosing our hotel! Hope to welcome You again in our hotel!
Back to Hotel Details Showing Reviews 1 - 10 of 274 Next