Ratings based on 800 Verified Reviews

4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 14 Jun 2024
Good
5 out of 5
by A verified traveler

Posted 28 May 2024
Good
Comment from Hotel Management
30 May 2024 by Svitlana Kholodova - Assistant Front Office Manage, Hotel Management
Dear Adam,We very much appreciate your comments regarding your stay at the ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Svitlana KHOLODOVA - Assistant Front Office Manager
3 out of 5
by A verified traveler

Posted 27 Nov 2023
Comment from Hotel Management
29 Nov 2023 by Andrii SHYPOV - Front Office Manager , Hotel Management
Dear Ben,Thank you very much for choosing ibis Kyiv City Center hotel and for taking time to post your feedback following the recent stay at our hotel. As I can see, unfortunately, you are not 100% satisfied with your stay. Opinion of our guest is extremely important for us, as the comfort of our guests is the highest priority. As we strive to provide superior service for each of our guests, therefore we kindly ask you to provide as with more detailed information about all inconveniences emerged during your last stay. Thank you again for your feedback. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Andrii SHYPOV - Front Office Manager
4 out of 5
by A verified traveler

Good hotel

Posted 22 Oct 2023 on Hotels
Hard to park. Convinient location.
Comment from Hotel Management
29 Nov 2023 by Andrii SHYPOV - Front Office Manager , Hotel Management
Dear Veniamin,Thank you for choosing ibis Kyiv City Center hotel for your accommodation in Kyiv. We appreciate your positive feedback with high rates; it is very important for us and serves as an additional encouragement for all of our colleagues. We would be more than happy to welcome you back at ibis Kyiv City Center hotel soon.Sincerely,Andrii SHYPOV - Front Office Manager
5 out of 5
by A verified traveler

Safe in Kyiv

Posted 27 Sep 2023 on Hotels
nice hotel, clean, convienent for our stay and the places we needed to be. Felt safe, helpful staff at the front desk, nice food services. No complaints at all.
Comment from Hotel Management
2 Oct 2023 by Andrii SHYPOV - Front Office Manager , Hotel Management
Dear Dr. Kenneth,We very much appreciate your comments regarding your stay at the ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andrii SHYPOV - Front Office Manager
4 out of 5
by A verified traveler

Posted 26 Sep 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by Andrii SHYPOV - Front Office Manager , Hotel Management
Dear Alexander,We very much appreciate your comments regarding your stay at the Ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Andrii SHYPOV - Front Office Manager
5 out of 5
by A verified traveler

Posted 22 Jun 2023
this hotel is in a very good location near the University Metro Station and also the Central Train Station and the pricing for the room was reasonable. Also, there is a very good breakfast available every morning from 6 to 10 AM, with a good selection of bacon, sausages, eggs, waffles, different side dishes, fruit and all at a good price. I like this hotel very much and I have stayed there several times already when I have been in Kyiv.
Comment from Hotel Management
23 Jun 2023 by Andrii SHYPOV - Front Office Manager, Hotel Management
Dear Johnny,We very much appreciate your comments regarding your stay at the ibis Kyiv City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
4 out of 5
by A verified traveler

Posted 15 Jun 2023
Very good location, easy to walk to everywhere, Train Station and Metro Station 15 minute walk from hotel, many goo restaurants within walking distance, also the Botanical Garden is not far. Breakfast buffet is good, both hot and cold food options, fresh fruit, pastries, bread, juices, coffee, tea. Desk personnel speak Ukrainian, English and Russian. Probably the only drawback for me here is the room was very small and it was very difficult to get into the shower stall because of how the bathroom is arranged, I would have given this hotel 5 starts except for that and I will still stay here again.
Comment from Hotel Management
19 Jun 2023 by Andrii SHYPOV - Front Office Manager , Hotel Management
Dear Johnny,We very much appreciate your comments regarding your stay at ibis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 2 Aug 2022
4 out of 5
by A verified traveler

Posted 2 Jul 2022
N/a
Comment from Hotel Management
15 Jul 2022 by Andrii SHYPOV - Front Office Manager, Hotel Management
Dear Chissey, We very much appreciate your comments regarding your stay at ibis. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrii SHYPOV - Front Office Manager
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