Ratings based on 147 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2023 on Hotels
by A verified traveler
Posted 26 Feb 2023 on Hotels
by A verified traveler
Posted 30 Nov 2022
This property has a top location and professional staff . There is not much to add . Additionally , the Hotel serves an high quality level breakfast . I tried other Hotels in Kyiv , but this one is the one !
Comment from Hotel Management
2 Dec 2022 by Elena, Hotel Management
Dear Mr. Sarrocchi,Thank you very much for taking your time to share your experience with us. We are indeed happy to know you like our service and will look forward to your next!Kind regards,Elena PanchenkoFront Office Manager
by A verified traveler
Posted 8 Jan 2022
Great location, clean and professional staff.
by A verified traveler
Posted 9 Dec 2021
I am an American, but this hotel in Kyiv is probably my favorite hotel that I have stayed at. It is very clean and I found the staff to be very friendly and helpful, I liked it so much that I am returning there next month, I would give them 5 stars! It is conveniently located next to St. Sophia cathedral and St. Michaels Monastery, close to Kreschatyk street and you can pay to have them pick you up and take you back to the airport, they also will schedule the Covid-19 test with a nurse in your hotel room for when you fly back to your home country. Shout out to Alexey, Artur, and Alina they were very amazing with their service!
Comment from Hotel Management
18 Dec 2021 by Hyatt Regency Kyiv, Hotel Management
Dear Justin,
We are glad too much that You enjoyed Your stay at our property!
Looking forward to welcome back in our hotel.
by A verified traveler
Posted 4 Dec 2021
Breakfast not rich but ok
Shore is poor no hot water and no pressure
Comment from Hotel Management
18 Dec 2021 by Hyatt Regency Kyiv, Hotel Management
Please be kindly informed that we have noted Your remarks and will do our best to make You enjoy the stay next time.
by A verified traveler
Posted 4 Dec 2021 on Hotels
Comment from Hotel Management
4 Dec 2021 by Hyatt Regency Kyiv, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 14 Sep 2021
In general the hotel is pleasant, but tv entertainment needs updating plus iphone pods connection is still from first generation apple phones
Was there in july and again in September haven’t changed the iPhone system
Basically outdated from the first generation iphones
Television cable is horrible, no English movies or Netflix
Nothing to enjoy while in bed
Staff nice, bed mattress horrible for a 5star hotel
Not even a simple pillow top mattress
Beds very uncomfortable
Needs new mattress
Charge you for a 5 star hotel which really is no more than a 3 star
Location and parking service is excellent.
Comment from Hotel Management
21 Sep 2021 by Elena, Hotel Management
Dear Guest,
We appreciate you found time to take part in survey. Thank you for sharing your experience for your recent stay. We are planning to have hotel renovation next year and do hope that quarantine will not postpone our plans. Our TV channels offer mostly business news as to be provided in business hotels. We indeed sorry you did no like our mattress but we cooperate with premium class companies from France that provide us linen as well as pillows and matrasses for all our rooms. We do hope we will have chance to welcome you back in the future and provide you top level service you deserve.
Kind regards,
Elena Panchenko
by A verified traveler
Posted 12 Sep 2021
by A verified traveler
Posted 4 Sep 2021 on Hotels
Everything was excellent
Thank you
Comment from Hotel Management
14 Sep 2021 by Hyatt Regency Kyiv, Hotel Management
Thanks for staying with us. We appreciate your feedback!
