Ratings based on 21 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Jan 2022 on Hotels
Comment from Hotel Management
2 Feb 2022 by Globe Runner Team, Hotel Management
Dear Jonathan,
thank you for the feedback on the recent stay you had at Globe Runner.
We are looking forward to welcome you back again soon!
Sincerely,
Globe Runner Team
by A verified traveler
Probably the best hostel in the world
Posted 6 Dec 2021 on HotelsI have stayed in many hostels and this is head and shoulders above others. They have clearly put time Money and thought it and it shows. Nicely done, lovely rooms and great and quiet location.
Comment from Hotel Management
7 Dec 2021 by Globe Runner Team, Hotel Management
Dear Myles,
Thank you very much for the nice review and high rating! We were happy to host you at Globe Runner. Furthermore, allow us to thank you for the compliments! They truly inspire us and make our efforts valued.
Our entire team is looking forward to welcoming you back soon for another amazing stay!
Sincerely,
Globe Runner Team
by A verified traveler
Posted 2 Nov 2021 on Hotels
Comment from Hotel Management
2 Nov 2021 by Globe Runner Team, Hotel Management
Dear Guest,
Thank you for the review on your stay at Globe Runner!
We are looking forward to welcome you at our travellers' hub again, when you're back to Kyiv!
Kind regards,
Globe Runner Team
by A verified traveler
Posted 21 Oct 2021 on Hotels
Comment from Hotel Management
23 Oct 2021 by Globe Runner Team, Hotel Management
Dear Guy,
Thank you for the feedback on your recent stay at Globe Runner.
We wil be happy to welcome you again soon!
Kind regards,
Globe Runner Team
by A verified traveler
Posted 29 Sep 2021 on Orbitz
by A verified traveler
Posted 27 Sep 2021
First, I did not realize that I was booked in a shared room, which was not clear on the booking reservation.... In the middle of the night on the night of my first day, one of the others in the room decided to do a physical gym-type workout for over an hour. This was unbearable. I checked out, but the charge for ten days was still on my account, never refunded. My actual stay was only one night, but the remainder was not removed, even though I cancelled it through Expedia. This is a bad business practice, and I will report it further, if there is no refund.
Comment from Hotel Management
28 Sep 2021 by Mariia Fedorchenko, Resident Manager, Hotel Management
Dear Russel, It was an absolute honor for us to host you at Globe Runner and we thank you for taking the time to share your experience with us. We really appreciate all of the feedbacks we constantly receive from our guests and thoroughly viewing each of it helps us to improve the way we do things here at Globe Runner. Speaking the truth, we feel saddened to read your comments and find out from your review how unsatisfied you were with your accommodation experience. Please note, that you may check all room types and facilities while making a booking. We dont hide any information about our rooms. And we are truly sorry that other guest in the room made you feel uncomfortable. Also, we would like to inform that refund has been proceeded, but, sometimes it takes a bit more time to return money on account. Be assured that soon you will receive them. We truly hope that you will give us another chance to offer you more satisfactory experience at Globe Runner! Kind regards, Mariia Fedorchenko, Resident Manager
by A verified traveler
Posted 21 Sep 2021 on Hotels
Comment from Hotel Management
22 Sep 2021 by Mariia Fedorchenko, Resident Manager, Hotel Management
Dear Selim, Thank you for your high rating! We are looking forward to see you again. Kind regards, Mariia Fedorchenko, Resident Manager.
by A verified traveler
Posted 19 Sep 2021 on Hotels
Comment from Hotel Management
21 Sep 2021 by Mariia Fedorchenko, Resident Manager, Hotel Management
Dear Dimitri, Thank you for your review. We are very worried concerning your mark since we take great pride in our high reputation for providing an exceptional guest experience. We would like to ask you to reach out us via e-mail or by phone so we can discuss what went wrong during your stay and make further improvements to avoid such issues in future. It breaks our hearts to know that we didn’t meet your expectations during this stay with us but with great hope we are looking forward to welcoming you back during your next trip to Kyiv. Kind regards, Mariia Fedorchenko, Resident Manager.
by A verified traveler
Posted 8 Sep 2021 on Hotels
Good hostel. Nicely done, but somewhat unwelcoming front desk staff & no elevator. So if your room is in the 3rd floor, got to take the luggage(s) up the stairs. The bathrooms could use some cleaning.
Comment from Hotel Management
8 Sep 2021 by Mariia Fedorchenko, Resident Manager, Hotel Management
Dear Selam,
Thank you for your nice review and good mark. We are delighted to know that you had a enjoyable stay with us.
At the same time, we are surprised to read your comment regarding our staff, since our guests are the most valuable priority for us and we always strive to provide them with the best personal care and respect.
We would like to assure you that we place a great emphasis on the training and development of our employees and your comment has been taken into account for the necessary additional verification.
We sincerely hope we would have a chance to be of service to you once again in the not too distant future.
Kind regards,
Mariia Fedorchenko,
Resident Manager
by A verified traveler
Posted 3 Sep 2021
great place to stay
Comment from Hotel Management
3 Sep 2021 by Mariia Fedorchenko, Resident Manager., Hotel Management
Dear Jenna, Thank you for your kind review. We are glad to know that you enjoyed your stay with us and looking forward to see you again. Kind regards, Mariia Fedorchenko, Resident Manager.
