Ratings based on 193 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kharkiv
Posted 11 Apr 2024
by A verified traveler from Kharkiv
Posted 28 Jan 2024
by A verified traveler from Kharkiv
Posted 27 Jan 2024
by A verified traveler from Kharkiv
Posted 24 Nov 2023
It’s a nice hotel.
by A verified traveler from Kharkiv
Posted 3 Oct 2023
by A verified traveler
Posted 27 Apr 2023 on Hotels
by A verified traveler
Posted 10 Jan 2023 on Hotels
by A verified traveler
Posted 9 Jan 2023 on Hotels
by A verified traveler
Posted 21 Nov 2022
Brilliant customer service.
by A verified traveler
Spa hotel with no spa
Posted 2 Jul 2022 on HotelsWe were disappointed that a five star spa hotel didn’t have a working spa. The staff just shrugged their shoulders and said “sorry it’s closed due to low occupancy”. When people pay that kind of money then the promised services should be available. Or we should have been told in advance.
The bed pillows were also uncomfortable with no alternatives and duvet cover wasn’t sealed so the duvet kept coming out.
Breakfast was very limited for a hotel of this stature. Salmon was bright purple infused with beetroot but no mention of beetroot on the menu.
Comment from Hotel Management
4 Jul 2022 by Guest Relations Manager, Hotel Management
Thank you very much for your comments. Please accept our apologies for the inconveniences you have faced. We were delighted to have you with us and treat you with free dinner instead of swimming pool. Indeed the situation in Kyiv and in our hotel in particular is very tough but we are doing our best so that our guests feel themselves great in our hotel. We would be glad to see you again and happily provide you with a free upgrade.
