Ratings based on 985 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mountain View
Posted 30 Apr 2024
The property felt new and was well maintained. Nicely decorated and clean rooms. Swimming pool was very nice, and gym appeared adequate.
About a 10 minute walk to the Tai Wo Hau MTR station (which is about a 25 minutes from Tsim Shah Tsui station). Many restaurants within a 5-10 minute walking distance. Hotel also offers a shuttle service to nearby mall with MTR.
I will definitely stay at this hotel again. Prices are more reasonable.
Comment from Hotel Management
2 May 2024 by Ide Leung, General Manager, Hotel Management
Dear Baron, It was a pleasure having you as our guest at the Dorsett Tsuen Wan. We are thrilled to read you had an enjoyable experience and that you were impressed with FREE shuttle bus service that facilitate you to a joyful experience of shopping and local delicacies. Moreover, much appreciated your compliments to our contemporary facilities include GYM and outdoor swimming pool. Your feedback is much appreciated, and we look forward to welcoming you back soon!
by A verified traveler
Posted 19 Apr 2024
Good service
Comment from Hotel Management
24 Apr 2024 by Ide Leung, General Manager, Hotel Management
Dear Kin Ming, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Ide Leung, General Manager, Hotel Management
Dear Dan, Thank you for rating us! Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Ide Leung, General Manager, Hotel Management
Dear Arissa, Thank you for rating us! Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!
by A verified traveler
Posted 2 Apr 2024
Clean room. Nice staff.
Comment from Hotel Management
8 Apr 2024 by Ide Leung, General Manager, Hotel Management
Dear Jean, We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments about our room cleanliness as well as attentive service. Your appreciations will lead us to success and do it better in the future. Your compliments must be shared with our team members. We look forward to hearing from you again soon!
by A verified traveler
Posted 19 Mar 2024
Normal
Comment from Hotel Management
20 Mar 2024 by Ide Leung General Manager, Hotel Management
Dear Byambadorj , We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong. Glad to receive your positive comments. Your appreciations will lead us to success and do it better in the future. We look forward to hearing from you again soon!
by A verified traveler
Posted 18 Mar 2024
Not close to MTR
Comment from Hotel Management
20 Mar 2024 by Ide Leung General Manager, Hotel Management
Dear SHEUNG, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with the location, we recommend you to take our in-town shuttle bus service to/from Hotel and shopping malls and MTR stations (Kwai Fong / Tsuen Wan West) facilitate you to a joyful experience of shopping and local delicacies at the mall. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
11 Mar 2024 by Ide Leung General Manager, Hotel Management
Thank you for rating us! Your feedback is much appreciated, and we look forward to welcoming you back soon!
by A verified traveler
Posted 5 Feb 2024
Property very old and my room was no heat very dippsappoint
Comment from Hotel Management
7 Feb 2024 by Ide Leung General Manager, Hotel Management
Dear Phoung, Thank you for choosing Dorsett Tsuen Wan, Hong Kong! We are so sorry to hear you were disappointed with maintenance and got cold in room. We provide blanket and warmer on request. Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.
by A verified traveler from Singapore
Posted 27 Jan 2024
The Hotel has in house laundry and drying machines that are useful to those who travel light. The bus shuttle runs on time and good to use for both check in and out purposes. Bring along a neck pillow as two stacked hotel pillows are not enough for a firm night sleep. I chose not to have the breakfast option as one may not need it that frequently.
Comment from Hotel Management
29 Jan 2024 by Ide Leung General Manager, Hotel Management
Dear Wai Leong,Thank you for your highly recommendation regarding your stay at the Dorsett Tsuen Wan, Hong Kong. Much appreciated your compliments to our contemporary facilities include 24-hours Self-Service Laundry Room as well as FREE in-town shuttle bus services. For the issue on pillow, it has been addressed to concerned departments to review and improvement. Your feedback is much appreciated, and we look forward to welcoming you back soon!
