Ratings based on 101 Verified Reviews

3.4 out of 5
81% of guests recommend
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted 14 Jun 2024
I was extremely disappointed with the customer service. I asked for an iron 4 times and didn’t receive it. I had to stop a maid in the hallway to get one. I had booked a room with 2 double beds and was given one bed. I had my son with me and they charged me for having him. My room was not cleaned one of the days and my sign was not on the door. I was extremely disappointed with the experience. I will be frequently Kuwait and will not consider this hotel.
4 out of 5
by A verified traveler

Review of Le Jazz Hotel

Posted 2 Jan 2024 on Hotels
The service in this hotel is top notch from the service desk to the restaurant staff on the 18 th floor. The hotel is situated in Hawally which is heavily populated area and also busy. The rooms are big, clean a f have daily service & house cleaning with a daily free bottle of water. One thing I would recommend the hotel to better address their washrooms in terms of getting a better and updated washrooms. They offer a small & nice gym. Their restaurant is on the 18 the floor and can be more of an attraction to bring in more customers. The view from the restaurant covers a wide area at 180 degrees. They can do better decoration & lighting as well. Other than that, very good and I would go back there once again.
Comment from Hotel Management
3 Jan 2024 by nancy, Hotel Management
Dear Ahmad,Thank you for sharing your feedback . We are glad to know that you had a wonderful time. We understand that some area did not meet your expectation and Please be assured that all your valuable comments has been noted and will use as reference to our future developments. We do hope that you stay with us again to recreate a memorable experience here at The Le Jazz Hotel.With Best Regards,Nancy H. LameraFront Office Department
5 out of 5
by A verified traveler

Posted 26 Mar 2020
Comment from Hotel Management
27 Mar 2020 by Marlito, Hotel Management
Dear Valued Guest, Thank you for giving us a score of five.
2 out of 5
by A verified traveler

Not suitable for a business stay

Posted 18 Feb 2020 on Hotels
Unfortunately, this hotel is really run down, in massive need of renovation, and all services need upgrading. The room should have been beautiful - the furniture is rustic and authentic and the room was huge; a suite! But everything was filthy - i didn't want to take my shoes off; the bathroom was in a state of disrepair and very much gave the impression of not being hygienically clean. And complementary breakfast absolutely cannot be given a compliment. Nearby restaurant options are very limited. Unfortunate all round because I was really looking to staying in this hotel, but now i would only recommend to those looking for a budget overnight stop and nothing more.
Comment from Hotel Management
21 Feb 2020 by Marlito, Hotel Management
Dear Mr. Daniel, we appreciate your feedback and consider all your comments to be the ground of changes.
4 out of 5
by A verified traveler

Posted 4 Jan 2020 on Hotels
Comment from Hotel Management
5 Jan 2020 by Marlito, Hotel Management
Dear Valued Guest, Thank you for the score 8 out of 10, we appreciate
4 out of 5
by A verified traveler

Posted 24 Nov 2019
Good location. Quiet place and safe. Reasonable price.
Comment from Hotel Management
24 Nov 2019 by Marlito, Hotel Management
Greetings from Le Jazz Hotel ! thank you for your feedback we appreciate
3 out of 5
by A verified traveler

Posted 12 Aug 2019
Comment from Hotel Management
13 Aug 2019 by marlito, Hotel Management
thank you valued guest, we appreciate your score. Regards, Marlito
4 out of 5
by A verified traveler

Posted 9 Jul 2019
Comment from Hotel Management
9 Jul 2019 by Marlito, Hotel Management
Dear, Thank you for giving us the score of 4. we appreciate. Marlito Front Office
3 out of 5
by A verified traveler

Posted 2 Jun 2019
I came with some business details in my trip the worst thing i encounter is that the internet in the hotel was really bad it doesnt stay 20 min in connection then disconnect and i suffered with this during my trip.
Comment from Hotel Management
3 Jun 2019 by Marlito, Hotel Management
Dear our valued guest, Thank you for your comment and we appreciate , we will check this issue and will make all the option for changes.
3 out of 5
by A verified traveler

Posted 9 May 2019
This is all about location location location, it’s in a rough area, nothing nearby without a walk through poor dusty roads. Hotel priced accordingly. Food is adequate basic stuff in a very simple dining area reminiscent to a works canteen.
Comment from Hotel Management
9 May 2019 by marlito, Hotel Management
Dear, Greetings from le jazz hotel! thank you for your feedback we appreciate... Regards, Marlito
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