Ratings based on 22 Verified Reviews
4.4 Room cleanliness
3.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Khaled Bahrami, Marketing Manager, Hotel Management
Dear Mr. Jalal,Thank you for your perfect review of our property. We are delighted that you enjoyed your stay with us, and we look forward to hosting you at Grand Hyatt Kuwait in the near future.Best regards,Khaled BahramiMarketing ManagerGrand Hyatt Kuwait
by A verified traveler from jeddah
Posted 24 Feb 2024
Outstanding 👍
Comment from Hotel Management
15 Apr 2024 by Elia Daibes, Hotel Management
Dear Mr. Abdulelah,Thank you so much for your kind feedback as our team always strive to deliver the best service.Best Regards,
by A verified traveler
Posted 27 Oct 2023
مكان جميل وهادئ ومريح
Comment from Hotel Management
29 Oct 2023 by Khaled Bahrami, Marketing Manager, Hotel Management
شكرا لزيارتكم فندق جراند حياة الكويت. نحن سعداء أنك استمتعت بأقامتكم. نتطلع إلى الترحيب بكم في زياراتكم القادمة في المستقبل القريب.مع أطيب التحيات،خالد بهراميمدير تسويقجراند حياة الكويت
by A verified traveler
Posted 30 Sep 2023 on Hotels
Comment from Hotel Management
2 Oct 2023 by Khaled Bahrami, Marketing Manager, Hotel Management
Dear Bibi,Thank you for your positive review; we are happy to have exceeded your expectations during your stay with us. We are looking forward to welcoming you back to Grand Hyatt Kuwait soon.
by A verified traveler
Posted 17 Sep 2023 on Hotels
Comment from Hotel Management
19 Sep 2023 by Khaled Bahrami, Marketing Manager, Hotel Management
Dear guest,We are happy to see that you enjoyed your recent stay with us, and are delighted you left us a positive review. We look forward to welcoming you back to Grand Hyatt Kuwait in the near future.Best regards,Khaled BahramiMarketing ManagerGrand Hyatt Kuwait
by A verified traveler
Love it
Posted 10 Sep 2023 on HotelsI enjoyed my stay. I enjoyed the facilities at noor spa. Also I loved the fact that it is connected to 360 mall.
Comment from Hotel Management
12 Sep 2023 by Khaled Bahrami, Marketing Manager, Hotel Management
Dear Ms. Dalal,We are happy to read that you enjoyed your recent stay with us, and are delighted you took the time to leave us a positive review about your experience. We look forward to welcoming you back to Noor Spa and to Grand Hyatt Kuwait in the near future.Best regards,Khaled BahramiMarketing ManagerGrand Hyatt Kuwait
by A verified traveler
Posted 20 Jul 2023
Comment from Hotel Management
23 Jul 2023 by Khaled Bahrami, Marketing Manager, Hotel Management
Dear guest,We are glad you enjoyed your stay. We look forward to welcoming you back to Grand Hyatt Kuwait in the near future.
by A verified traveler
Posted 25 Jun 2023 on Hotels
Comment from Hotel Management
3 Jul 2023 by Khaled Bahrami, Hotel Management
Dear Mr. Mohammad,We are sorry to learn that you have not enjoyed your stay with us. Please let us know how we can contact you in order to better understand the issues you experienced, and what we can do to make your stay better next time. We hope to welcome you back to Grand Hyatt Kuwait in the future.
by A verified traveler
Posted 20 Jun 2023
Staff miss communication and bad arrangement!
Comment from Hotel Management
9 Jul 2023 by Khaled Bahrami, Hotel Management
Dear Mr. Abdulrahman,We are sorry to learn that you have not enjoyed your stay with us. Please let us know how we can contact you in order to better understand the issues you experienced, and what we can do to make your stay better next time. We hope to welcome you back to Grand Hyatt Kuwait in the future.Best regards,Khaled BahramiMarketing ManagerGrand Hyatt Kuwait
by A verified traveler
Posted 3 May 2023
I liked the room size and the variety of food in the restaurants, I did not like the staff attitude and behavior, they have no sense of hospitality, they are not welcoming or friendly. Waited for more than 3 hours to get the room, there was no amenities available in the toilet and when I requested the housekeeping staff just throw them in the room at the TV table and not arranged in the toilet, moreover, next day they didn’t replaced the used towels I have to request that, I paid at the reception for one day breakfast but when I went to the restaurant to have it the staff their told me that my room number is not registered and I didn't pay for it, I have to go back to the reception to sort it out, good that I have my bank message shows the amount that been deductedfor the breakfast and the transaction was done, the whole stay I was annoyed from the staff treatment.
Comment from Hotel Management
7 May 2023 by Ayshan Hajiyeva, Hotel Management
Dear Guest , Thank you for taking the time to share your experience about your recent stay at our hotel . We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay . We are reviewing your comments with our team as we continually work to improve our guest experience . We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel . Thank you again for your time and feedback.
