Ratings based on 88 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Mar 2024
Let's start with the positives. The hotel's location couldn't be better, situated right in front of the ski lifts and pistes. This made it incredibly convenient to hit the slopes first thing in the morning and to return to the hotel after a day of skiing. The room I stayed in was spacious and clean but without any cleaning services during the stay.
Unfortunately, my experience with the Reception desk left much to be desired. Despite reaching out for assistance with various inquiries, I found the staff to be unhelpful and at times dismissive. This was especially frustrating when attempting to address issues with advice on snowshoe tracks and needing clarification on certain amenities and other bookings. It would be great if the staff could be more attentive and accommodating to guests' needs and use less: "We don't know!"
Another downside was the breakfast options offered at the hotel. As a vegan with gluten restrictions, I found the selection to be quite limited. I encountered some issues with local taxis in the area. Despite travelling different distances, I was consistently quoted the same fare, which seemed unfair and inconsistent. No taxi meters. Overall, while Ruka Valley Inn has its merits, there are areas where improvements could be made to enhance the overall guest experience. With better customer service, expanded breakfast options, and improved transparency in local transportation, this could truly be a standout destination for ski enthusiasts.
Comment from Hotel Management
5 Mar 2024 by Henna , Hotel Management
Thank you for your feedback, it is important for us. We take your feedback into account and will develop our services for guaranteeing magnificent experience during your next stay. Hopefully we see you again. You are warmly welcomed back! Kind regards, Ski-Inn reception
by A verified traveler
Posted 13 Feb 2024
New property but it is quite seperate from the village. My taxi dropped me off at Village because i asked him to but i didnt realize my hotel was so far as in required gondola ride with my luggage. Fine but i didnt realize that there was no easy walking path.
Comment from Hotel Management
14 Feb 2024 by Ski-Inn/Tuomas, Hotel Management
Hi, thank you for the review and hope to see you again soon in Ruka!
by A verified traveler
Posted 5 Feb 2024
Comment from Hotel Management
22 Mar 2024 by Ski-Inn vastaanotto/Henna , Hotel Management
Kiitos paljon palautteestanne.Toivottavasti saamme teidät vieraaksemme tulevaisuudessakin. Ystävällisesti Ski-Inn Hotels & Apartments
by A verified traveler
Posted 13 Apr 2022
Hotel is near skiing track. Also the lifts for alpine skiing are just next to it. Breakfast was comprehensive. Small negative issues were related to the late breakfast (opening at 8.00) and check-in (15.00) times.
Comment from Hotel Management
25 Apr 2022 by Ski-Inn/Tuomas, Hotel Management
Hi Markku, Thank you for the feedback and welcome again!
by A verified traveler
Posted 19 Sep 2021 on Hotels
Comment from Hotel Management
20 Sep 2021 by Ski-Inn vastaanotto/Tuomas, Hotel Management
Kiitos palautteestanne ja lämpimästi tervetuloa uudelleen!
by A verified traveler
Posted 25 Aug 2021 on Hotels
Comment from Hotel Management
20 Sep 2021 by Linda / Ski-Inn Hotels & Apartments, Hotel Management
Kiitos palautteestanne. Ihanaa että viihdyitte! Raikasta syksyä ja Tervetuloa uudelleen!
by A verified traveler
Great stay
Posted 21 Aug 2021 on HotelsGreat place to stay. Clean and cozy with a good breakfast buffet. Would totally recommend
Comment from Hotel Management
1 Sep 2021 by Ski-Inn Reception/Tuomas, Hotel Management
Thank you for the feedback and welcome back another time!
by A verified traveler
Posted 7 Aug 2021 on Hotels
Comment from Hotel Management
20 Sep 2021 by Ski-Inn vastaanotto/Linda, Hotel Management
Kiitos palautteestanne. Ihanaa että viihdyitte! Raikasta syksyä ja Tervetuloa uudelleen!
by A verified traveler
Posted 31 Jul 2021 on Hotels
Comment from Hotel Management
20 Sep 2021 by Ski-Inn vastaanotto/Linda, Hotel Management
Kiitos palautteestanne. Raikasta syksyä ja Tervetuloa uudelleen!
by A verified traveler
Posted 27 Jul 2021 on Hotels
Comment from Hotel Management
28 Jul 2021 by Ski-Inn Vastaanotto, Hotel Management
Kiitos palautteestanne!
