Ratings based on 72 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2024
The location is so magical. We have never been to anywhere like this place.
The customer service is truly the best!
We sent an email about arriving late at night (reception closes at 11pm), they sent instructions about how to access our cabin, so check in was seamless.
Reception also gave us a portable wifi connector when we mentioned we could not get wifi connection in our cabin.
They went out of their way to pack our breakfast the night before we check out as we were leaving before breakfast starts (breakfast starts at 9am).
Lammintupa is 10min walk away and truly a peaceful and magical walk.
The only (minor) negative things were the bathroom towels were not the fluffy kind, felt more like a giant tea towel and the cabin is actually quite small. We took out the things we need from the suitcases, store them in the compartments available next to the bed and kept them closed throughout our stay. There were no rooms to keep 2 luggages open.
by A verified traveler
Posted 29 Dec 2023
Our stay here was magical. It was definitely an experience we will remember for a very long time. The staff were very friendly and happily called to order taxis for us.
You have to come here prepared. We knew we wouldn’t book dinner here so we made sure we had enough food supplies so we didn’t have to rely off of going into town every meal.
The rooms are lovely and cozy. We made it work with two large suitcases and carry on luggage. The heated flooring was amazing.
Comment from Hotel Management
13 Jan 2024 by Magical Pond team, Hotel Management
Thank you for your feedback, we appreciate it! We are happy to hear that you enjoyed your time with us. Welcome again!
by A verified traveler from Chelsea
Posted 28 Dec 2023
by A verified traveler
Posted 27 Dec 2023 on Hotels
Comment from Hotel Management
3 Jan 2024 by Magical Pond team, Hotel Management
Thank you for your feedback and for choosing Magical Pond for your stay! Welcome again!
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
31 Dec 2023 by Magical Pond team, Hotel Management
Thank you for your feedback! We are happy to hear that you enjoyed your stay with us. Welcome again!
by A verified traveler
Beautiful property, very romantic
Posted 12 Nov 2023 on HotelsSo the only (big) rub is...I didn't know when I booked that it was the "off season". That mean's (1) no desk staff for the majority of the day, and alarmingly, the entire lobby area is locked from the outside during that time, and (2) the restaurant is not open at all. The first one was concerning given that I got dropped off by a cab in zero degree weather at night,not great if something goes wrong and I can't get into my cabin.
The 2nd one was a big deal for me; I really was sold on the idea of lounging on the property for 2 days and not leaving (for meals). Scrounging for dinner was an unexpected, expensive, and interruptive negative to my short stay. Understand if the resort wants to go into eco-lodge mode, just be clear about it.
This is a small one, but worth noting (staff) - I stayed in Igloo 4. The outside entry light of Igloo 5 reflects *directly* into the middle of the ceiling glass of Igloo 4 at night, which kind of kills the stargazing experience. Very nitpicky, not worth complaining about, and certainly nothing the designers could have predicted....but I would consider making those lights motion activated like the fireside lighting.
That said, Kata is great, the breakfast was wonderful, the igloo was perfect, and I would definitely come back.
I walked through the short trail behind the property and stumbled on a ~9 mile well marked cross country ski path, which conveniently goes right by the Ruka ski resort (read: lunchtime pint to break up the trail walk!)
Comment from Hotel Management
13 Nov 2023 by Magical Pond team, Hotel Management
Hello, thank you for your valuable feedback, we appreciate it! We will go through your feedback with the whole team and try to find solutions to the things you mentioned to make the experience as good as possible for our guests. Even though the reception is closed at times, we can be reached over the phone 24 hours a day and the help is 5 minutes away. We are happy to hear that you enjoyed your stay, and we warmly welcome you to visit us again!
by A verified traveler
Posted 2 Jul 2023 on Hotels
Comment from Hotel Management
3 Jul 2023 by Magical Pond tiimi, Hotel Management
Hei,Kiitoksia vierailusta, ja todella mukavaa kuulla, että viihdyitte täällä. Toivotamme teidät lämpimästi tervetulleiksi uudestaan.Hyvää kesän jatkoa!
by A verified traveler
Posted 24 Feb 2023
Absolutely beautiful property and stay. The reception staff could not be more attentive. We arrived late tired and starving and they accommodated us and got us snacks (best chessboard of the week). Free snowshoes to borrow just outstanding!
Comment from Hotel Management
24 Feb 2023 by Magical Pond team, Hotel Management
Dear Guest,Thank you for staying with us, and we are delighted to hear you enjoyed your stay. Your feedback is greatly appreciated, and we hope to see you soon.Kind Regards,
by A verified traveler
Fantastic cozy way to see the Aurora
Posted 15 Feb 2023 on HotelsWe had a great stay at Magical Pond. The view was lovely and the surroundings were serene. All the staff was friendly and helpful. We enjoyed the breakfast each morning and we had a night with a wonderful display of the northern lights.
Comment from Hotel Management
16 Feb 2023 by Magical Pond Staff, Hotel Management
Thank you for coming to Magical Pond! We are so glad that you've enjoyed your stay!
by A verified traveler
Posted 30 Dec 2022
If you want to unplug and relax, this is the place. Staff was wonderful, all of them. But Laura and Heli were amazing. ❤️
Comment from Hotel Management
30 Dec 2022 by Magical Pond team, Hotel Management
Hello Claudia, thank you for visiting us, it was a pleasure to have you over and greetings from Laura and Heli!
