Ratings based on 97 Verified Reviews
4.5 Room cleanliness
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2024
We had a fantastic stay at The Chatrium in our 1 bed apartment. The staff were super helpful when needed and the shuttle service to the Gondola and Dot Base was fantastic. The driver took our ski's and poles from us each time securing them on the bus. The bar and restaurants in the hotel were also greaz and convenient. The hotle is located in a perfect position for eating out etc. We had a car and there was free undercover parking that was hassle free. We will def stay here again when we return.
Comment from Hotel Management
17 Mar 2024 by Sahapol Ladda | General Manager, Hotel Management
Dear Valued Customer,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay, and we appreciate your kind praise of our staffs. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to Chatrium Niseko Japan in the near future.Remarkable Yours,
by A verified traveler from Vancouver
Posted 26 Feb 2024
Comment from Hotel Management
2 Mar 2024 by Sahapol Ladda | General Manager, Hotel Management
Thank you for staying with us at Chatrium Niseko Japan. We are delighted to learn that you enjoyed your stay. We look forward to seeing you again soon.
by A verified traveler
Posted 23 Feb 2024
My friends and I really enjoyed our stay at chatrium! Rooms are spacious and come stocked with fruit and drinks and breakfast foods. Location was great and walkable to many restaurants in hirafu, and the shuttle and in-house rhythm gear rental was so convenient for our ski and snowboarding trip. Yvonne at the front desk was amazing and helped us book taxis as well as onsens. Thank you for the wonderful time!
Comment from Hotel Management
2 Mar 2024 by Sahapol Ladda | General Manager, Hotel Management
Dear Amy,Thank you for taking the time to share your experience through online Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that we met your expectations. Thank you for your kind praise of our team members, including Yvonne whom you mentioned. I will ensure to share this feedback with her and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Sahapol Ladda
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
28 Mar 2024 by Sahapol Ladda | General Manager, Hotel Management
Dear Valued Customer,Thank you for staying with us. we are delighted to know that you enjoyed your stay.We look forward to welcoming you back soon.
by A verified traveler from Hope Hull
Posted 26 Jan 2024
Very Kindly and Friendly then other hotels.
Enough spaces for Parking.
Comment from Hotel Management
2 Feb 2024 by Sahapol Ladda | General Manager, Hotel Management
Dear Valued Customer,Thank you for staying with us and for taking your time to give us some feedback. We are delighted to learn that you have enjoyed your stay with us. we look forward to welcoming you back soon.Remarkable yours,
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
28 Mar 2024 by Sahapol Ladda | General Manager, Hotel Management
Dear Valued Customer,Thank you for staying with us at Chatrium Niseko Japan. We are delighted to learn that you have enjoyed your stay with us.We look forward to welcoming you back in the near future.Remarkable yours,
by A verified traveler
Posted 19 Jan 2024
Comment from Hotel Management
2 Feb 2024 by Sahapol Ladda | General Manager, Hotel Management
Dear Valued Customer,Thank you for staying with us and for having taken you valuable time to review our hotel.We are delighted to hear that you we met your expectations. We look forward to welcoming you back in the near future.Remarkable yours,
by A verified traveler
Posted 14 Jan 2024 on Hotels
Comment from Hotel Management
2 Feb 2024 by Sahapol Ladda | General Manager, Hotel Management
Dear Valued Customer,Thank you for staying with us. we are delighted to learn were fully satisfied with the service and facilities we provided.we look forward to welcoming you back in the near future.Remarkable yours,Sahapol Ladda
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
2 Feb 2024 by Sahapol Ladda | General Manager, Hotel Management
Dear Valued Guest,Thank you for taking the time to complete the survey. We were delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon.Remarkable yours,
by A verified traveler
Posted 29 Dec 2023 on Hotels
First check in staff is not helpful as we requested extra blanket, rolling bed and bedding sheet, he said no such things can be provided. 2nd night we requested the dehumidifier and got a malfunction one and finally delivered an bigger upgrade one. Check out at 10 am is crucial for a family with a young kid.
Comment from Hotel Management
30 Dec 2023 by Jimmy, Hotel Management
Dear Valued Guest, Greetings from Chatrium Niseko! We are sorry for the inconvenience caused you with the blanket rolling bed and bedding sheet. We will bring this issue to our attention and do our best to serve you better next time. Regardless of the 10 am check-out time, we allowed a late check-out depending on our room availabilities our team may need time to prepare the rooms for the next guests. Once again thank you for your recent stay; we look forward to serving you better next time.
