Ratings based on 990 Verified Reviews
4.0 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Great location
Comment from Hotel Management
2 May 2024 by Lisa - Truntum Kuta Bali , Hotel Management
Dear Felicity, Thank you for your feedback on Truntum Kuta Bali We're glad you appreciated our location. If there's anything else we can do to enhance your experience during your next visit, please feel free to let us know. We look forward to welcoming you back. Kind regards,
by A verified traveler
Posted 26 Apr 2024
Great location, friendly staff, breakfast was good aswell.
Room was as described, very clean, but not alot of natural lighting.
The pools were warm and shut very early.
Comment from Hotel Management
2 May 2024 by Lisa - Truntum Kuta Bali , Hotel Management
Dear Kareena, Thank you for sharing your experience with us. We're delighted that you enjoyed our great location and found our staff friendly. It's wonderful to hear that you also liked our breakfast offerings and found your room to be clean and as described.We appreciate your feedback regarding the natural lighting in the room. We'll certainly take this into consideration for future improvements to enhance the guest experience.Regarding the pool hours, we apologize for any inconvenience caused by the early closure. We'll review our operating hours to ensure they align better with our guests' preferences.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Kind regards,
by A verified traveler
Posted 23 Apr 2024
The staff are amazing but the property is in very poor condition and some things are broken and dirty.
If it wasn’t for the beautiful staff I would have sadly rated it lower.
Comment from Hotel Management
2 May 2024 by Lisa - Truntum Kuta Bali , Hotel Management
Dear Sylvia, Thank you for taking the time to share your feedback with us. We're thrilled to hear that our staff made such a positive impression on you with their amazing service. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to the team.We apologize for any inconvenience caused by the condition of the property. Rest assured, we take your feedback seriously, and we're actively working on addressing the issues you've raised to improve the overall guest experience.We truly value your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Thank you again for your feedback and for choosing to stay with us.Kind regards,
by A verified traveler
Posted 17 Apr 2024
Huge hotel with 3 pools. Had trouble with our air conditioner and safe first day but was quickly resolved. Breakfast great, staff lovely and pools were good. Could always find a sun lounge even in peak period. I would stay again.
Comment from Hotel Management
23 Apr 2024 by Lisa - Truntum Kuta Bali , Hotel Management
Dear Jennifer Louise, Thank you for taking the time to share your feedback about your recent stay at Truntum Kuta Bali. We're delighted to hear that overall, you enjoyed your experience with us and found our breakfast great, staff lovely, and our pools enjoyable.We apologize for the inconvenience you experienced with your air conditioner and safe on the first day of your stay. Our team works diligently to address any issues promptly, and we're glad to hear that they were quickly resolved to your satisfaction.It's wonderful to know that you were able to relax and enjoy our spacious hotel and amenities, including our three pools, even during peak periods. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're pleased to hear that you would choose to stay with us again.We appreciate your valuable feedback and look forward to welcoming you back for another fantastic stay at Truntum Kuta Bali. See you soon!
by A verified traveler
Posted 15 Apr 2024
Friendly staff, central location
Comment from Hotel Management
16 Apr 2024 by Lisa - Truntum Kuta Bali , Hotel Management
Dear John, Thank you for your kind words and for taking the time to share your experience with us. We're thrilled to hear that you found our staff to be friendly and that you appreciated our central location. Providing exceptional service and ensuring our guests feel welcome is always our top priority. We're grateful for your feedback and hope to have the pleasure of welcoming you back to Truntum Kuta Bali in the future. Kind regards, Management
by A verified traveler from Pakenham
Posted 14 Apr 2024
Loved this hotel, first time staying here and we will be back. Perfect location for us where you just walk out of the hotel and you have markets and all the amazing restaurants also perfect location as it’s right on the beach!
Thankyou for our stay we will be back!
Comment from Hotel Management
17 Apr 2024 by Lisa - Truntum Kuta Bali , Hotel Management
Dear Julia, Thank you so much for your glowing review. We're delighted to hear that you loved your first stay with us and that our location was perfect for your needs. It's wonderful to know that you enjoyed the nearby markets, restaurants, and beach access. We're thrilled to hear that you plan to return and we can't wait to welcome you back for another fantastic stay! Thank you for choosing our hotelKind regards,
by A verified traveler
Posted 11 Apr 2024
I love the location, so close to beach
Comment from Hotel Management
12 Apr 2024 by Lisa - Truntum Kuta Bali , Hotel Management
Dear Eileen, Thank you very much for your kind words! We're delighted to hear that you enjoyed our property's proximity to the beach. We couldn't agree more—it's truly a special location, and we're thrilled that you were able to take full advantage of it during your stay.We're committed to providing our guests with an unforgettable experience, and it's feedback like yours that motivates us to continue delivering exceptional service.We hope to have the pleasure of welcoming you back soon for another beachside getaway!Warm regards,
by A verified traveler
Posted 9 Apr 2024
Loved everything about my stay and property but was disappointed with Friday night fire dinner expensive for what we got
Comment from Hotel Management
12 Apr 2024 by Lisa - Truntum Kuta Bali , Hotel Management
Dear Teresa, Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you loved everything about your stay and our property it means a lot to us to know that we met your expectations in many aspects.We also appreciate your honest feedback regarding the Friday night fire dinner. We're sorry to hear that it didn't meet your expectations in terms of value. Rest assured, we take all feedback seriously, and we'll review our pricing and offerings to ensure that we're providing the best possible experience for our guests.We hope that despite this, you'll consider visiting us again in the future. It would be our pleasure to have the opportunity to exceed your expectations on all fronts.Thank you again for choosing to stay with us and for sharing your thoughts. We look forward to welcoming you back soon.Warm regards,
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Lisa - Truntum Kuta Bali , Hotel Management
Dear Kaye, Thank you very much for affording your precious time to write a review and give us a rating on Expedia. We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by Lisa - Truntum Kuta Bali , Hotel Management
Dear Loredana, Thank you very much for giving us a rating on Expedia.We are extremely happy to learn that your entire stay with Truntum Kuta exceeded your expectations and left a very great impression on you. This very detailed and honest review is much appreciated. Please accept our sincere apologies for the inconvenience that you have encountered during your stay with us, we will surely share this issue and evaluate it with the appropriate team for future improvement and to avoid the same thing happening again in the future. We do hope this great experience will always lead you back to Truntum Kuta every time your future trips to Kuta. We are looking forward to welcoming you back and ready to pamper your stay. Kind regards,
