Ratings based on 200 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2024
The rooms with pool are very beautiful, a good size and there are very nice decor touches here and there. Staff was friendly and very helpful with requests. This hotel has great potential but needs to be better managed.
Overall the hotel seems to be a bit run down. Cleaning needs to be taken seriously, rooms included. The water of the pool was dirty, and the pool walls and steps looked greenish. Did not dare to go in. We had no towels to clean hands - just bath towels. Breakfast was frankly a disappointment and ended up having to eat elsewhere.
Comment from Hotel Management
11 Jan 2024 by 18Suite, Hotel Management
Warmest greeting from 18 Suite Villa Loft Kuta.. Dear Mrs. Claudia, Thank you for your kind review. We truly appreciate your review about our service and facilities during staying with us. We do apologize if we have not been able to meet your expectations. Its definitely a constructive input for us regarding our service and product. We look forward for your next arrival in our villas.18Suite Villa Loft Kuta
by A verified traveler
Posted 9 Oct 2023 on Hotels
Comment from Hotel Management
22 Oct 2023 by Heru Budiyanto, S.S , Hotel Management
Dear Mr. John,Warmest greeting from 18 Suite Villa Loft Kuta,Thank you for your kind review.We truly appreciate your review about our service and facilities during staying with us.We look forward for your next arrival in our villas. Sincerely yours,Hotel Manager
by A verified traveler
Posted 21 Sep 2023
Although this place can use a little maintenance but overall I enjoyed it, very convenient and beautiful place , the strip is a 2 minute walk and the beach about 10 minutes
Comment from Hotel Management
22 Oct 2023 by Heru Budiyanto, S.S, Hotel Management
Dear Mr/s. Montaser,Warmest greeting from 18 Suite Villa Loft Kuta,Thank you for your kind review.We truly appreciate your review about our service and facilities during staying with us.We do apologize if we have not been able to meet your expectations and some misunderstanding. Its definitely a constructive input for us regarding our service and product.We look forward for your next arrival in our villas. Sincerely yours, Hotel Manager
by A verified traveler
Posted 28 Aug 2023
Loved our room staff and foid
Comment from Hotel Management
22 Oct 2023 by Heru Budiyanto, S.S , Hotel Management
Dear Mr/s. Winifred,Warmest greeting from 18 Suite Villa Loft Kuta,Thank you for your kind review.We truly appreciate your review about our service and facilities during staying with us.We look forward for your next arrival in our villas. Sincerely yours,Hotel Manager
by A verified traveler
Posted 16 Aug 2023
by A verified traveler
Posted 14 Aug 2023 on Orbitz
The staff were great and the property was great and has the potential to be amazing, the only thing holding the property back is the cleaning, very poor cleaning, the bed sheets and comforter had stains on the them , toilets looks likes they were not cleaned. The management needs to focus on cleaning the rooms better and that would make it one of the best spots in Bali to stay , other then it not being clean it was amazing the room setup and staff were amazing. Thank you to the staff for a great job .
by A verified traveler
Posted 12 May 2023
Excellent stay
Comment from Hotel Management
13 May 2023 by Yori, Hotel Management
Dear Mr&Mrs. Sumith. Warmest Greeting from 18 Suite Villa Loft Kuta, Thank you for your kind review. We truly appreciate your review about our service and facilities. Its definitely a constructive input for us regarding our service and product. We will be sure to let our staff know for this review, and will make an improvement in the future. We look forward for your next arrival in our villas. Sincerely yours, Yori Allo, Sales E-Com
by A verified traveler
Posted 17 Apr 2023 on Hotels
Comment from Hotel Management
11 May 2023 by Yori, Hotel Management
Dear Mr&Mrs. John. Warmest Greeting from 18 Suite Villa Loft Kuta, Thank you for your kind review. We truly appreciate your review about our service and facilities. Its definitely a constructive input for us regarding our service and product. We will be sure to let our staff know for this review, and will make an improvement in the future. We look forward for your next arrival in our villas.
by A verified traveler from Rosenberg
Posted 13 Jul 2022
by A verified traveler
Lovely modern hotel
Posted 10 Mar 2020 on HotelsThe hotel was amazing, staff were excellent the room was so nice the only thing I could Criticise which wasn’t a huge deal is some of the staff English wasn’t the best but we were still able to communicate but overall I would go back in a heart beat
