Ratings based on 37 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from JACKSONVILLE
Posted 20 May 2024
It was a very pleasant overnight stay. Our waiter Kingsley was the best. The manager and front desk staff were amazing and very helpful. Thank you!
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Thanks for your feedback
by A verified traveler
Posted 18 May 2024
I liked the room very much.
Comment from Hotel Management
20 May 2024 by Manager, Hotel Management
Thanks for your feedback
by A verified traveler
Posted 17 May 2024
The restaurant was great. They had good food
Comment from Hotel Management
21 May 2024 by The manager, Hotel Management
Thanks for the feedback Shella
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
20 May 2024 by The manager, Hotel Management
Thank you
by A verified traveler
Posted 17 Apr 2024
Nice place
Comment from Hotel Management
20 May 2024 by The manager, Hotel Management
Thanks for the feedback
by A verified traveler
Posted 10 Apr 2024
Nice
Comment from Hotel Management
20 May 2024 by The manager, Hotel Management
Thank you
by A verified traveler
Posted 5 Mar 2024
The property and room was beautiful however, the towels were dirty. When I requested for clean towels. The housekeeper was very rude to me and said that they didn’t have any towels I had to go to the front desk to make a complaint before I got towels.
Also, the gym was under construction, which I found very disappointed as I wanted to use the gym in the morning
Comment from Hotel Management
5 Mar 2024 by The Manager , Hotel Management
Hi Nana Yaa,I am sorry to hear about your experience with the dirty towels and the rude behavior of the housekeeper. It is unfortunate that the gym was under construction during your stay, especially since you were looking forward to using it. I appreciate you bringing these issues to our attention, and I will make sure to address them with the team to ensure they are resolved for future guests. Thank you for your feedback.
by A verified traveler
Posted 4 Mar 2024
This is a lovely hotel, although undergoing construction work when we stayed and with a few teething problems in the newly refurbished room (that the team worked hard to resolve)
The gardens are really lovely, the pool is great, the staff are excellent! Very welcoming and helpful.
We really enjoyed our stay here and would definitely return.
Comment from Hotel Management
5 Mar 2024 by The Manager , Hotel Management
Hi Abigail, Thank you for sharing your feedback about your recent stay at our hotel. We are delighted to hear that despite the construction work and some initial issues in the room, you found our gardens lovely, the pool great, and our staff excellent. We appreciate your kind words about our team's hard work to resolve any issues you encountered. We are glad to know that you enjoyed your stay and would consider returning in the future. We look forward to welcoming you back for another wonderful experience. Thank you for choosing our hotel!
by A verified traveler
Posted 3 Mar 2024
Nancy at the front desk and Prince in the restaurant provide amazing 5-Star service. They both went above and beyond to make sure our stay was enjoyable. The hotel is beautiful, very eco-friendly , lots of green spaces. The room was spacious , clean and a mix of modern and rustic decor. Highly recommended.
Comment from Hotel Management
3 Mar 2024 by The Manager , Hotel Management
Hi Patrick thanks for your feedback .Hope to see you again.
by A verified traveler
Posted 1 Mar 2024
Nice place
Comment from Hotel Management
5 Mar 2024 by The Manager , Hotel Management
Hi Samuel, Thanks for your feedback .
