Ratings based on 57 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2024
As usual, it's always like returning home. Almost all the staff at Telang Usan are familiar faces. We got the room facing the lovely green garden/forested area upon request. Love it! Will definitely be back.
by A verified traveler
Posted 17 Sep 2023
Staff & service: Generally excellent. (1) Melanie & Nicky went the extra mile to arrange for a FOC recce trip to Bengoh. My daughter & I had a fantastic day. (2) On our departure day, the staff on duty were quick to remediate the missed breakfast order done the day before by getting the kitchen staff to prepare our breakfast on time, although it wasn't the menu which we originally pre ordered. Cleanliness: Generally, a clean hotel. However, the housekeeping team could ensure that they clean/wipe the room's bathroom-toilet with regard to the sink, counter, shower cubicle & floor on a daily/regular basis during the guest's stay.
Comment from Hotel Management
11 Oct 2023 by Your Telang Usan team, Hotel Management
Dear Luang Kiaw,Thank you very much for your comments. We constantly strive to improve our services. Therefore, we appreciate your feedback very much. We will surely look into the matters mentioned to ensure quality service. We hope to welcome you again at Telang Usan Hotel in the near future!Best wishes!
by A verified traveler
Avoid if respiratory problems very damp hotel
Posted 8 Aug 2023 on HotelsAvoid if you have respiratory problems. No ventilation damp and musky mould old smell throughout hotel. Hotel needs major renovation. Very old. Not value for money at all. Staff are very polite and friendly they do try and help but unfortunately hotel is in bad condition
by A verified traveler
Posted 2 Jul 2023
As always, excellent! Very personalized service. Feels like home. Tranquil environment to rest, chill & relax completely. Stayed in Room 313 with mom. Love the green view. Even better than my last room.
Comment from Hotel Management
28 Jul 2023 by customer service, Hotel Management
Thank you for stayed with us, we looking forward for welcoming you back to Telang Usan Hotel,kuching.
by A verified traveler
Posted 19 May 2023
Close to nature. Very friendly & helpful staff; Melanie is always so cheery, prompt & attentive. Love the lady boss, Audrey too. Always feel so welcomed. Surrounded by eateries such as See Good Restaurant & Lepau. The latter serves delicious & authentic Dayak cuisine. Lamin, the hotel's own restaurant serves authentic & delicious food with fresh ingredients. Love their Sarawak Laksa which is a must try. Although a bit dated, this hotel is way better than Pullman, Hilton & Majestic in terms of friendliness of its hotel staff, food, timely housekeeping, quiet, parking space and unique display of indigenous arts, craft & artefacts, etc.
by A verified traveler
Posted 7 Oct 2019 on Hotels
Comment from Hotel Management
7 Oct 2019 by Audry Bersales, Hotel Management
Thank you so much for your kind feedback.
We Look forward to welcoming you back again to Telang Usan Hotel, Kuching
by A verified traveler from Kuala Lumpur
Posted 7 Oct 2019
Parking provided. Restaurants are just nearby the hotel and you can walk. This hotel price is cheap and they also provide breakfast. Simple breakfast but to me is ok.
Comment from Hotel Management
7 Oct 2019 by Audry Bersales, Hotel Management
Thank you so much for your kind feedback.
We look forward to welcoming you back to Telang Usan Hotel again, sometime in the future.
by A verified traveler
Posted 4 Sep 2019
Comfortable room helpful staff, closed to restaurant and city center
Comment from Hotel Management
4 Sep 2019 by Audry Bersales, Hotel Management
Dear Mary,
Thank you for your kind feedback which was posted on our Expedia website.
I will share your review with our Team at Telang Usan Kuching.
We look forward to welcoming you back to Telang Usan Hotel in the near future.
With very kind regards,
Audry Bersales
by A verified traveler
Posted 12 Jul 2019
Comment from Hotel Management
13 Jul 2019 by Tina Clancy, Hotel Management
Thank you for your kind feedback.
With kind regards,
from Us all at Telang Usan Hotel, Kuching
by A verified traveler
Posted 7 Jul 2019
Comment from Hotel Management
8 Jul 2019 by Valentina, Hotel Management
Dear Guest,
Thank you for your very kind review !
