Ratings based on 619 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
The river view.
The excellent breakfast buffet.
The friendly, helpful staff.
Convenient for sampan trips across the river to catch up on Sarawak’s history dating from the White Rajahs’ era.
by A verified traveler
Posted 9 Mar 2024
Great breakfast buffet.
The airconditioning in my room needs servicing - I turned it to 18 and it was still warm. I therefore did not sleep well.
Shame the Riverview café had tinted windows, which prevented one from looking out onto the lovely river view outside.
Overall, the hotel was dark and it did not give one a welcoming feeling.
Comment from Hotel Management
11 Mar 2024 by HIlton Kuching Team, Hotel Management
Dear Kathleen,Thank you for taking a moment to share your experience staying with Hilton Kuching.We are pleased to hear that you enjoyed our breakfast buffet. We apologize for the inconvenience caused by the air conditioning in your room, and we have shared your feedback with our team.We appreciate your overall feedback and hope to have the opportunity to welcome you back to our hotel in the not too distant future.Sincerely, Hilton Kuching Team.
by A verified traveler
Posted 29 Jan 2024
quite nicely renovated, but the toilet was WAY too small for 2 persons, unlike the previous toilets. so narrow it was impossible for 2 persons to stand inside.
Comment from Hotel Management
11 Mar 2024 by Hilton Kuching Team, Hotel Management
Dear Dennis,Thank you for taking a moment to share your experience staying with Hilton Kuching. We are pleased to hear you found the overall experience to your liking. We apologize for any inconvenience caused during your stay, we'll take into consideration on improving this aspect to ensure a more comfortable stay for our guests in the future. Thank you again for sharing your feedback, we look forward to welcoming you again soon. Sincerely, Hilton Kuching Team
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
11 Mar 2024 by HIlton Kuching Team, Hotel Management
Dear Kah Hoe,Thank you for taking a moment to share your rating and feedback. We are pleased to hear that you found the overall experience to your liking. We look forward to welcoming you back to our hotel in the not-too-distant future.Sincerely, Hilton Kuching Team
by A verified traveler
Posted 15 Dec 2023
great room, very comfortable. good customer service and the breakfast is awesome.
by A verified traveler
Posted 19 Nov 2023
by A verified traveler
Hotel with river view.
Posted 15 Sep 2023 on HotelsHotel comfortable but a bit dated. Good location.
Comment from Hotel Management
18 Sep 2023 by Hilton Kuching Team, Hotel Management
Dear Song Kheun, Thank you for making us your hotel of choice and letting us know your invaluable thoughts. We are delighted to learn that you have found our location to be quite convenient. We sincerely apologize for the inconvenience that occurred during your stay. Kindly be assured that we are currently going under renovation process and that we are looking forward to welcoming you again soon for an improved experience.
by A verified traveler
Posted 15 Jul 2023 on Wotif
Started off lovely. Room nice and freshly renovated.
A little noisy as work was still being completed.
Breakfast was ok.
Went down hill the night we had dinner at the hotel. It was a wagyu night. I have never in my life seen anything so bad. Unsure how they even managed to make the meat so wrong. Topped off by the staff bringing the wrong bottle of wine three times. And once looking it up the wine was $9.00 online and the Hilton charged us $150 AUD
The dinner was beyond the worst food I have ever eaten. Beyond disappointed.
Comment from Hotel Management
27 Jul 2023 by Hilton Kuching, Hotel Management
Dear Rebecca,Thank you for taking your time to share your invaluable review. As a brand that constantly focuses on delivering heartfelt experiences to our guests, we regret that you have experienced such inconveniences. We have noted your disappointment and we will be taking steps to welcome you again soon for an improved stay.
by A verified traveler
Posted 9 Jul 2023 on Hotels
Great view of Sarawak river from the room
Comment from Hotel Management
27 Jul 2023 by Hilton Kuching, Hotel Management
Dear Sachin,We are pleased to receive your kind 8/10 rating and that you found our view to your liking. We hope that you enjoyed your stay, and we look forward to welcoming you again soon!
by A verified traveler
Posted 3 Jul 2023 on Hotels
Comment from Hotel Management
27 Jul 2023 by Hilton Kuching, Hotel Management
Dear Celine,Thank you for the wonderful full rating. We are glad to learn that you enjoyed your most recent stay. We look forward to welcoming you again soon!
