Ratings based on 431 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Good location. Staff is friendly. Just hope the room is cleaner
Comment from Hotel Management
23 Apr 2024 by Liaw May Choo, Hotel Management
Dear Zhi Chao, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
by A verified traveler
Posted 19 Jan 2024
The staff were pleasant and efficient. However, the property needs serious renovating. For example:
1. The window didn’t lock properly and noisy traffic became an issue.
2. The bathroom door is rotting at the base.
3. The room was smelly.
4. The stained toilet seat needs replacing.
5. They fork out the cheapest toilet roll to be found on the market.
Comment from Hotel Management
19 Jan 2024 by Liaw May Choo, Hotel Management
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
by A verified traveler
Posted 20 Nov 2023
Comment from Hotel Management
30 Nov 2023 by Liaw May Choo, Hotel Management
Dear Chieng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
by A verified traveler from Kuala Lumpur
Posted 6 Nov 2023
the staff is very helpful
Comment from Hotel Management
8 Nov 2023 by Liaw May Choo, Hotel Management
Dear Li Fong, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
by A verified traveler
Posted 6 Nov 2023
Comment from Hotel Management
8 Nov 2023 by Liaw May Choo, Hotel Management
Dear Chu-Li, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
by A verified traveler
Posted 21 Sep 2023
I've always stayed at Citadines Uplands when I'm in Kuching as I prefer a serviced apartment to a hotel. It's ok if you are not looking for luxury. Just make sure you are not given a room on the same floor as the pool .and overlooking it.
Comment from Hotel Management
22 Sep 2023 by Liaw May Choo, Hotel Management
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
by A verified traveler
Posted 21 Sep 2023
Comment from Hotel Management
25 Sep 2023 by Liaw May Choo, Hotel Management
Dear Rhyselle, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager
by A verified traveler
Good location. It's time to renew the rooms.
Posted 10 Sep 2023 on HotelsGood location. The room is a bit too old, bath tub handle is rusted and disgusted me. Also the pools ladder, it almost slit open my daughters foot with the rusted nail.
Comment from Hotel Management
11 Sep 2023 by Liaw May Choo, Hotel Management
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager
by A verified traveler
Posted 9 Sep 2023
Comment from Hotel Management
2 Oct 2023 by Liaw May Choo, Hotel Management
Dear Karl-Heinz, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
by A verified traveler
Posted 17 Aug 2023
Comment from Hotel Management
24 Aug 2023 by Liaw May Choo, Hotel Management
Dear Tessa, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
