Ratings based on 277 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
Loved every aspect of hotel; room, amenities, staff friendliness, location, hotel pool area.
Comment from Hotel Management
26 Mar 2024 by Alyssa Sta Maria, Hotel Management
Hello Alexia,We always love hearing about guests with a memorable experience, a true measure of happiness. Thank you for your recognition and the 5-star rating. It was our pleasure to have you at W Kuala Lumpur and we look forward to many more opportunities to welcome your return.
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
22 Jan 2024 by Alyssa, Hotel Management
Hello Rajesh,Thank you for your rating, and we are glad you have an overall positive stay experience. Your kind patronage is greatly appreciated, and we look forward to welcoming you back soon!
by A verified traveler
Posted 18 Jan 2024
Exceptional service, they made our stay and mom's 70th birthday extra special and memorable.
Comment from Hotel Management
19 Jan 2024 by Alyssa, Hotel Management
Hello Dakshima,We always love hearing about guests with a memorable experience, a true measure of happiness. Thank you for your recognition and the 5-star rating. It was our pleasure to have you at W Kuala Lumpur and we look forward to many more opportunities to welcome your return.
by A verified traveler
Posted 15 Jan 2024
Beautiful hotel, great staff and great breakfast. Would definitely go back. Amazing pool with a view
Comment from Hotel Management
16 Jan 2024 by W Kuala Lumpur, Hotel Management
Thank you for taking the time to share your experience! So happy and pleased to hear that you enjoyed our excellent service. It's fantastic that you found our location excellent and great selection of breakfast. Your encouraging words motivate us to keep up the great work.
by A verified traveler
W Kuala Lumpur
Posted 9 Jan 2024 on HotelsW was fab, not so much Whatever/Whenever vibe. Our shower was terrible leaked everywhere bad design. The view is amazing, didn’t mind the singing at 6am from the temple below but a heads up would have been nice. Location was good.
Comment from Hotel Management
9 Jan 2024 by W Kuala Lumpur, Hotel Management
Dear Meg, We are thrilled to hear that you had a wonderful time at W Kuala Lumpur! We regret that we did not deliver an experience deserving of a better rating and would like to extend our sincere apologies for failing to meet your expectations. Your feedback is extremely important to our continued efforts to reflect and improve ourselves to provide an experience defined by our valued guests and we look forward to providing you with an elevated experience on your next visit.
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by W Kuala Lumpur, Hotel Management
Hello Valued Guest,Thank you for the perfect rating, and we look forward to welcoming you back soon!
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
17 Jan 2024 by Alyssa, Hotel Management
Hello Gustavo,Thank you for the 5-star rating, and we look forward to welcoming you back soon!
by A verified traveler
Posted 27 Dec 2023
Comment from Hotel Management
16 Jan 2024 by W Kuala Lumpur, Hotel Management
Thank you for the 5-star rating, and we look forward to welcoming you back soon!
by A verified traveler from Cheongju
Posted 17 Dec 2023
Overall superb but slightly disappointed with the shower and changing room facility in the pool area
Comment from Hotel Management
18 Dec 2023 by W Kuala Lumpur, Hotel Management
Hello Geonho,Thank you for your review. Please accept our sincere apologies for the shortcomings during your stay. Your kind patronage is greatly appreciated, and we hope to welcome you back for a refreshing experience.
by A verified traveler
Posted 14 Dec 2023
Clean, Welcoming staff, High Quality buffet breakfast with something for everyone. Highly recommend and would return if I come back to KL.
Comment from Hotel Management
14 Dec 2023 by W Kuala Lumpur, Hotel Management
Hello Almir,Thank you for the 5/5 rating, and we look forward to welcoming you back soon!
