Ratings based on 60 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Aug 2023
by A verified traveler
Posted 23 Jun 2023
So bad management
by A verified traveler
Posted 13 Mar 2023
If the price is too good to be true, then it probably is. I wish I would of known when I booked that this isn't a real hotel. It is privately owned apartments that they rent out and it functions semi like a hotel. I assumed it was a normal hotel but upon arrival I had to ask where to check in and I was told to contact my host, they showed me on my email confirmation from Expedia the fine print that showed my host name, I had to call them on WhatsAp, there was a group of people sitting in the lobby on couches with laptops that took my information and gave me one key. Traveling in a foreign country it just felt weird and slightly unsafe to start the trip. The room looked like the pictures except it was not very clean, dirty floors, stains on the sheets, and I found a used tooth brush in the shower. Usually these things don't bother me and I just contact the front desk, but in this situation there was no front desk to contact to ask them to come tidy up and change the sheets. I contacted them via WhatsApp and they ended up coming up a few hours later to clean up a little. The pool and the views are hard to beat but they were very busy. All in all I got what I paid for but knowing what I know now I wouldnt book here again.
by A verified traveler
Posted 13 Dec 2022
Easily the worst checkin experience i ever had. Provided all necessary ID and info. but still they couldnt find me in their system. After an hour and a half of pleading they finally gave me my key. I walked over to the elevator and the lights went out. Elevator down. Im on the 42nd floor. The checkin consists of going to a sofa in the lobby with 20 year oldiish ladies on laptops trying to check prople in. A horrendous system considering the price.No signs. I just took my luggage and went elsewhere. Really a terrible experience
by A verified traveler
Posted 23 Nov 2022
Everything is ok only that the toilet flooring too slippery for kids.
by A verified traveler
Posted 16 Jul 2022
Not clean. Took a long time to check in etc
by A verified traveler
Posted 20 Jun 2022
Apartment was well kept, aircon and water heater worked well. Security was good for both carpark and guests' access. Tranquil environment for rest except for every morning's prayers between 545 - 615am.
by A verified traveler
Posted 19 Nov 2018 on Hotels
Comment from Hotel Management
16 Jan 2019 by CHEN, Hotel Management
THANK YOU
by A verified traveler
Platinum Suites
Posted 24 Aug 2018 on HotelsGreat, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
Comment from Hotel Management
15 Oct 2018 by CHEN, Hotel Management
THANK YOU
Recommended
for Everyoneby A verified traveler
Posted 12 Aug 2018
