Ratings based on 997 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Need refurbishment.
Posted 5 Jul 2020 on HotelsA lill bit run down. But overall OK with the price.
by A verified traveler
Posted 11 Mar 2020 on Hotels
The stay was amazing. The room service was excellent.
Comment from Hotel Management
12 Mar 2020 by Royale Chulan Bukit Bintang, Hotel Management
Dear Jothee,
Greetings from Royale Chulan Bukit Bintang!
Thank you for writing a review of our hotel. We are happy to note your positive experience and we are glad to know that we have served you well. Please, do come again soon.
by A verified traveler from Singapore
Posted 29 Feb 2020
We are regular guests at the luxurious Royale Chulan in Penang, so were shocked by its slovenly twin in KL.
The bathroom sink leaked, leaving a puddle of water on the floor. The shower also fell directly on the floor, so it was always necessary to wade through the bathroom. The wallpaper in the hallways is peeling and the room doors, which were once white are now grey and stained. The breakfast was a mess of wilted vegetables, fruits drowning in their own juices and greasy curries.
On the livelier side, the hotel is surrounded by street food, buskers--and endless teams of prostitutes patrolling the sidewalks until dawn.
Comment from Hotel Management
2 Mar 2020 by Royale Chulan Bukit Bintang, Hotel Management
Dear MysteryGuest,
Greetings from Royale Chulan Bukit Bintang!
Thank you for writing a review of our hotel. We are horrified to read your experience and profusely apologise if we have inconvenienced you in any way during your stay with us. We have quickly set to work in your room and surrounding corridors to repair all malfunctions - the sink, the door and the corridor wallpaper is now in good order. We shall also look into ways to immediately enhance our breakfast buffet line-up to ensure that our food is appealing and inviting to all guests. Please be informed that though Bukit Bintang is certainly lively come evening time with buskers and street food offerings, vice such as prostitution is illegal in our country therefore we humbly suggest to you that you were incorrect to surmise that there were "endless teams of prostitutes" walking anywhere close to our property - much less greater Bukit Bintang and beyond - during your stay. We hope for your kind understanding in the matter. Please, do come again soon.
by A verified traveler
Posted 11 Feb 2020
Central location for what we wanted to do. However, the 7th floor looked very tired and was in need of decorating. The room also needed an update.
Comment from Hotel Management
12 Feb 2020 by Royale Chulan Bukit Bintang, Hotel Management
Dear Guest,
Greetings from Royale Chulan Bukit Bintang!
Thank you for writing a review of our hotel. We are glad you enjoyed our excellent location. We are also in discussion for potential major renovation works so stay tuned. Please, do come again soon.
by A verified traveler
terrible
Posted 22 Jan 2020 on Hotelsterrible
Comment from Hotel Management
28 Jan 2020 by Royale Chulan Bukit Bintang, Hotel Management
Greetings from Royale Chulan Bukit Bintang! Thank you for taking time to write to us. We are sorry to know your unpleasant experience with us, renovation works are now in serious discussion so stay tuned. Please, do come again soon.
by A verified traveler
Posted 11 Jan 2020 on Hotels
by A verified traveler
Posted 8 Jan 2020
by A verified traveler
Posted 22 Dec 2019 on Hotels
It is the dirtiest hotel i have stayed in.
Comment from Hotel Management
26 Dec 2019 by Royale Chulan Bukit Bintang, Hotel Management
Dear Guest,
Greetings from Royale Chulan Bukit Bintang! Thank you for sending us a review of our hotel.
We are sorry to know this. Our Housekeeping department is alerted on this complaint and we will do our utmost to ensure that this does not happen again. This should have never happened therefore we shall put into place further training to improve our service standards. We hope these remedial steps will change your mind and that you give us a second chance.
Please, do come again soon. Thank you.
by A verified traveler
Pleasant stay
Posted 21 Dec 2019 on HotelsGood place to stay
Comment from Hotel Management
26 Dec 2019 by Royale Chulan Bukit Bintang, Hotel Management
Dear Guest,
Greetings from Royale Chulan Bukit Bintang! Thank you for sending us a review of our hotel.
We are glad to know we served you well.
Please, do come again soon. Thank you.
by A verified traveler
Posted 19 Dec 2019
