Ratings based on 558 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2023 on Hotels
by A verified traveler
Posted 1 Oct 2023 on Hotels
by A verified traveler
Posted 22 Sep 2023 on Hotels
by A verified traveler
Posted 17 May 2023 on Wotif
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by A verified traveler
Posted 15 May 2023 on Ebookers
by A verified traveler
Posted 7 May 2023
Absolute disaster from the minute we arrived only to be told our room had been given to someone else, was our anniversary trip ended up with 2 single beds, a bunch of hidden taxes we allegedly had not paid and were basically told if we didn’t like the room offered we could simply leave and find something else, aside from the location I have absolutely no positives to offer about my stay, the property or the rude staff, room cleanliness not up to standard.
Comment from Hotel Management
9 May 2023 by Steven Chai- Operations Manager, Hotel Management
Dear David,Warmest greetings from Pacific Express Hotel Central Market!Sorry for the delay response on your unpleasant stay with us.Thank you for choosing Pacific Express Hotel Central Market as your preferred holiday destination.On behalf of the staff and management wish to extend our sincere apologize on your unpleasant stay with us We have taken immediate disciplinary action and inform respective personnel to ensure such unpleasant incident will not occur again..We looking forward to welcome you and wife with complementary 2 days 1 night stay with us on your next visit.Thank you for kind understanding .
by A verified traveler
Posted 28 Jan 2023
Property manager said will call back and never called back regarding an issue on cancellation.
by A verified traveler
great hotel shame about some of the guests
Posted 30 Jan 2020 on HotelsThe hotel is in a very good spot. Thankfully managed to get parking as there isn't a lot of it. The pol is nice enough. The only issues being that some guests use the roof to dry their clothes draped underpants are not good clean or otherwise. I witnessed several guests in the pool in their underwear too. and others drinking and eating in the pool (yes in the water) so a bit of supervision up there might not go a miss or clearer signage.
Comment from Hotel Management
31 Jan 2020 by MARCOM, Hotel Management
Thank you for taking your time to review our hotel. We have taken note on your specific comment made pertaining to the swimming pool attire and will work closely with the relevant personnel for improvement.
by A verified traveler
Posted 29 Jan 2020
Comment from Hotel Management
31 Jan 2020 by MARCOM, Hotel Management
Thank you for staying with us and hope to welcome you back soon.
by A verified traveler
Posted 28 Dec 2019 on Hotels
Comment from Hotel Management
31 Dec 2019 by MARCOM, Hotel Management
Thank you for staying with us and hope to welcome you back soon.
