Ratings based on 155 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2018 on Hotels
Comment from Hotel Management
27 Jul 2019 by wan, Hotel Management
thanks for your rating
Recommended
for Everyoneby A verified traveler from Johor Bahru
Price Okey and Near City
Posted 13 Jun 2018Staff very good.. but no Lift.. maybe you can upgrade your hotel..
Comment from Hotel Management
2 Jul 2018 by Hossen, Hotel Management
Thanks for your review.
by A verified traveler
RUN
Posted 17 May 2018 on HotelsI stayed at Lacomme Inn. The hotel is listed as a 3 star, but it should be a half star or no stars. It is a dump. The first night, they gave me a filthy room with a leaky sink and dirty sheets. I had them changed the sheets and in the morning they changed my room. When I returned to the hotel, the hotel had no power. It was 1230 am and I had to sit around until after 2 am with no power. I asked to speak to the manager so he could book me a room some where else and the staff would not let me speak to the manager. They were also rude. One person told me to stop complaining because I only have one more night at the hotel. Then later that afternoon when I returned to the hotel, while taking a nap, the power in my room went off. only in my room because the breaker was tripped. Early morning the next day at about 5 am, I was sitting outside the hotel and a huge rat come near the table I am sitting at with friends. 10 minutes later, my friend looks up and the rat is in the open hold in the ceiling on the wires (which would explain why the power kept going out). This hotel is not a 3 star. It offer 0 amenities for a 3 star and it is very un-kept and filthy . Also, the room they changed me to, the toilet leaked when I flushed it. I am so disappointed and grossed out and couldn't go to sleep because I was traumatized by the whole rat experience. DO NOT STAY AT THIS HOTEL
Comment from Hotel Management
19 May 2018 by Hossen, Hotel Management
We are sincerely apologies for this issues. We already take serious action for the staff.
by A verified traveler
Posted 15 May 2018 on Hotels
Comment from Hotel Management
16 May 2018 by qushik, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
This Hotel
Posted 21 Apr 2018 on Orbitz- staff was good and with the many pitfalls of this hotel, although I had one unpleasant encounter. The staff member with the blonde highlights blamed me for not having the room cleaned for two day because I didn’t tel them. I’ve stayed at many hotels and I’ve never had to tell them to clean the room, if I do it’s not a problem but don’t blame me for not letting me know that.
-staff helped when WiFi wasn’t working and hot water didn’t work and put me in a better room.
-Free breakfast for all the problems for a day was good.
Every time I complained of cleanliness, which was my main issue with this hotel, they always helped
Speaking of cleanliness, this was my main issue. Although everything about the hotel was average for a hotel of this time ammenity wise, this hotel certainly wasn’t kept like the others I’ve stayed.
This hotel should come up with a clean up card that hits all the areas. Drawer was initially dirty with god knows what in it. Mr Potato bag left behind drawer that drew bugs ( don’t really blame)
Also I had to renew card every day, which is fine but after climbing 3 floors of stairs realizing he key didn’t work and going to tell them. I thought it was coincidence, but not until the third go did I know that it was a procedure.
Recommend coming up with some 100 point procedure that includes cleaning behind furniture and dusting to get the cleanliness of the rooms because I could write more but there’s not enough time.
For the price range it was ok.
by A verified traveler
an average hotel you can find.
Posted 23 Feb 2018comfortable, good place, nice location easy to access.
Recommended
for Everyoneby A verified traveler from singapore
good food and transport easily available
Posted 12 Feb 2018
Pros: room pleasant and many tv channels available. massage chairs downstairs at reception for relaxation
Cons: noise from nearby rooms. walls are thin and hear the neighbours talking and when they go in n out as doors need to be "banged" when closing them.
Location: shopping at nearby Royal Chualan malls
administrative follow up on booking and changes need to improved.
also no breakfast provided though the advertisement said breakfast included.
Comment from Hotel Management
21 Feb 2018 by CL Nizam, Hotel Management
Thank You! We certainly look forward to offering you a truly pleasant and memorable service experience during your stay with us.
by A verified traveler
Posted 18 Aug 2017 on Hotels
by Ahmad
Posted 19 Mar 2017 on Hotels
by A verified traveler
Posted 4 Feb 2017 on Hotels
Pictures make it look nicer than reality. Broken water heater in the shower, smelly duvet, and a ceiling tile that was more mold than ceiling tile.
