Ratings based on 57 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
I stayed at this property for 4 nights with my partner on arrival to KL. There were limited photos on Google and Expedia but we took a chance. The hotel is more of a budget hotel for the area. In terms of location, we loved it. It’s very walkable to Bukit Bintang and The Exchange TRX. It’s in an area with a bunch of other hotels and nice restaurants and malls. The room was tiny and wasn’t in the best condition. There were scuffs on the walls and caulking was falling off. It was annoying that there was only one universal outlet in the room while the 3 others were not. They could do with some renovations. I don’t think I’d stay here again but if you’re on a budget it’s a good option for the location.
Comment from Hotel Management
6 May 2024 by Henry LOO, Hotel Management
Dear Momina, Greetings from J-Hotel by Dorsett! Thank you for taking time to write us feedback and sharing with others.We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your constructive feedback gratefully acknowledged for improvement. Your next stay is certain a pleasant and comfortable. Best regards,Henry LOODirector of Operations
by A verified traveler
Posted 22 Apr 2024
The hotel is in a central location although there are limited facilities in the immediate area.
The car park uses lifts for the cars, which are quite difficult to get in an out of the car.
The bathroom in the room is very small, with the door opening inwards rather than sliding. This means you have to move yourself awkwardly around the toilet to close the door
Comment from Hotel Management
23 Apr 2024 by Henry LOO, Hotel Management
Dear Aaron,Greetings from J-Hotel by Dorsett! Thank you for taking time to write us feedback and sharing with others.We most like hearing from our guest, and we appreciate you letting us know what you enjoy most about our hotel, as well as sharing your feedback gratefully acknowledged for improvement. We look forward to welcome you in near future.Best regards,Henry LOODirector of Operations
by A verified traveler from Singapore
Posted 15 Mar 2024
Nothing to complain. It’s better than a certain 4-star hotel I stayed in Melaka. It would have been perfect if they can get rid of the narrow sloping car parking rack which serves no purpose. Service is excellent. Place is clean. Walking distance to Pavilion & Bukit Bintang.
Comment from Hotel Management
17 Mar 2024 by Henry LOO, Hotel Management
Dear Chee Kiong,Greetings from J-Hotel by Dorsett! Thank you for your feedback and sharing with others. It was great to know you had a pleasant stay with us. We hope to welcome you back soon.Regards,Henry LOODirector of Operations
by A verified traveler
Posted 2 Mar 2024
Even though it takes only 5 minutes to the main street, the pavement of the side street is uneven. Cars do not stop for pedestrians. The staff at the hotel are very polite, friendly and helpful. We are on the 9 floor, the room is spacious and bright.
Comment from Hotel Management
6 Mar 2024 by Henry LOO, Hotel Management
Dear May Siu Ling,Greetings from J-Hotel by Dorsett!Thank you for taking the time to review your stay with us and sharing with others. There is really nothing better than seeing our guests satisfied and have a wonderful time with us. We were so pleased to be able to host you for an awesome vacation. Thank you for your rating and compliments!We wish to see you again soon.Regards,Henry LOODirector of Operations
by A verified traveler
Posted 1 Feb 2024
Great location, great staff, decent hotel at a very affordable place.
Comment from Hotel Management
4 Feb 2024 by Henry LOO, Hotel Management
Dear Sean,Greetings from J-Hotel by Dorsett! Thank you for your feedback and sharing with others. It was great to know you had a pleasant stay with us. We hope to welcome you back soon.Regards,Henry LOODirector of Operations
by A verified traveler from Bangkok
Posted 27 Jan 2024
It's worth all the money!
I really like the property and how compact the room is because I like small, but compact room. The location is in the middle of attractions like Pavilion, KLCC Suria mall, Twin Towers and new mall called TRX. It's the nicest budget hotel I have ever stayed in Malaysia.
Comment from Hotel Management
30 Jan 2024 by Henry LOO, Hotel Management
Dear Pattarapong,Greetings from J-Hotel by Dorsett! Thank you for your kind review and sharing with others.We have a great team strive to delivering an exceptional customer experience, and We are glad you found our guest service and facilities meet your expectation. See you again soonBest regards,Henry LOODirector of Operations
by A verified traveler
Posted 28 Dec 2023
Excellent service provided by the staff during our stay in J hotel. Hotel is near to TRX exchange mall and MRT. It is 8 min walk from hotel to TRX mall and 15 min walk to Berjaya Time Square.
Comment from Hotel Management
29 Dec 2023 by Henry LOO, Hotel Management
Dear Gina Tan Hwee,Thank you for taking the time to review your stay with us and sharing with others. There is really nothing better than seeing our guests satisfied and have a wonderful time with us. We were so pleased to be able to host you for an awesome vacation. Thank you for your rating and compliments!Regards,Henry LOODirector of Operations
by A verified traveler
Posted 21 Dec 2023
Nice place to stay
Comment from Hotel Management
21 Dec 2023 by Henry LOO, Hotel Management
Dear Samir Nijam,Greetings from J-Hotel by Dorsett! Thank you for your kind review and sharing with others.We have a great team strive to delivering an exceptional customer experience, and I'm glad you found our guest service and facilities meet your expectation. See you again soonBest regards,Henry LOODirector of Operations
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
23 Nov 2023 by Henry LOO, Hotel Management
Dear Jonathan,Greetings from J-Hotel by Dorsett! Thank you for your feedback and sharing with others. It was great to know you had a pleasant stay with us. We hope to welcome you back soon.Regards,Henry LOODirector of Operations
by A verified traveler
Posted 14 Nov 2023
Staff were very nice, very helpful. Location was close to everything.
Comment from Hotel Management
15 Nov 2023 by Min, Hotel Management
Dear Ramona,Thank you for taking the time to give us your feedback about your stay at our hotel and glad that you found our location convenient. We will be sure to let our staff know how much of an impact they made on your experience.Hope to see you again soon.Regards,Lim Hwai MinFront Office Manager
