Ratings based on 17 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Mar 2024
Pros: very new and clean, good price, happy to be able to make tea and coffee, good water pressure in shower, good sized room and bed.
Cons: reception staff could only speak Malay, did not like sink outside of bathroom with no counter space for toiletries, did not like purple LED light running along cupboards, hotel is with newly opened mall and car park right at the top levels with all levels of the car park looking unfinished, it’s not a nice first impression.
Comment from Hotel Management
4 Apr 2024 by Vivian Tan, Hotel Management
Dear Chow Lai,Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the cleanliness of our hotel, the competitive pricing, and the amenities provided in the room. We apologize for any inconvenience you experienced with the language proficiency of our staff and the design aspects of the room and parking lot. Your comments regarding the sink placement, LED lighting, and parking experience are duly noted, and we will consider them carefully for future improvements. We aim to provide a comfortable and seamless experience for all our guests, and your feedback helps us identify areas for enhancement. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best Regards,INNSiDE by Melia Kuala Lumpur Team
by A verified traveler
Posted 29 Jan 2024
Decent stay but abit far from the action of bukit Bintang
by A verified traveler
Posted 27 Jan 2024 on Hotels
by A verified traveler
Decent, new looking hotel
Posted 16 Jan 2024 on HotelsIt looks like quite a new hotel. Everything was in place. However, the breakfast choice was rather limited. My room had a bit of oily surface near the window. Other than that all was okay.
by A verified traveler
Posted 2 Jan 2024
Sleep,eat, shop and repeat. Massive mall door opens up from the hotel lobby. Mall also has a cinema. Great staff and amazing hotel amenities.
by A verified traveler
transit stay
Posted 23 Dec 2023 on HotelsGood front office greeting and customer svc friendly interaction focused to providing that GEM. Kudos to Natasha and Vivian for a fabulous room for a much needed rest. Breakfast was locale standards but would be good if extended to more variety. Hotel accessible to shopping mall and walking distance to mrt station. Good viable and hotelable area.
by A verified traveler
Posted 13 Nov 2023
good
by A verified traveler
Wonderful stay
Posted 3 Nov 2023 on HotelsVery comfortable, helpful stuff,connected to nicely shopping center
by A verified traveler
Posted 29 Oct 2023
by A verified traveler
Posted 16 Oct 2023
Stayed here for a few nights with my husband and INNiSide was a great place to sleep, with a nice big bed, functioning air con and a clean bathroom area. The gym was tidy and while we didnt use the pool, it looked really nice. Being connected to EkoCheras Mall meant that there are always options for food, and the walk to the MRT is pretty easy through the mall. It does also have a convenient round about pick up/drop off area in front for those getting picked up by car. Staff were great too and always checked with us that everything was fine. Will happily book again :)
