Ratings based on 80 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 26 Mar 2024
by A verified traveler
Posted 2 Feb 2024
OK
by A verified traveler
Super
Posted 22 Nov 2023 on Hotelsby A verified traveler
Posted 12 Nov 2023 on Orbitz
I will recommend it...
by A verified traveler
Posted 4 Nov 2023
Room was not clean as comment i saw. Property abit old, Hotel didn't provide parking for guest, car strictly park in front of hotel but is road side or you need to pay for RM5 for parking beside hotel.
by A verified traveler
Posted 28 Oct 2023 on Orbitz
I will book it again...
by A verified traveler
Posted 16 Aug 2023
basin and toilet water flow very slow. the cleaning service after informing the counter, the cleaner did not turn up for cleaning and reason was given that he will do the check out first but it did not turn up for the whole day
by A verified traveler
Posted 31 Jul 2023
It's a terrible experience! The night employee clearly did not want to work (girl). We were given a room on the sixth floor which was very stuffy, and there was a strong smell of mold, mushrooms ... this is unsafe for health! all the walls were in dark spots and the ceiling too. The air conditioner was blowing warm air even though it was cold. there were dark long hair on the floor. We asked to change the room. we were given a room on the 5th floor. there was also a musty smell and the ceiling was stained, there was hair in the bathroom drain. and then, unexpectedly for Malaysia, you could hear a dog howling, as if in the next room. The air conditioner was making a very loud noise from time to time. And those were rooms with a window! without a window, I can’t even imagine what the humidity is like there! The hotel needs a big renovation and competent ventilation! We went to another hotel and are very happy about it! I don't recommend anyone to stay here.
Comment from Hotel Management
1 Aug 2023 by EDDY, Hotel Management
I hope this message finds you well. I am writing to express my deepest apologies for the inconvenience and disappointment you experienced during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations.Please know that we take guest feedback seriously, and your concerns have been brought to the immediate attention of our management team. We are actively investigating the issues you raised to prevent similar occurrences in the future.
by A verified traveler
Posted 31 Jul 2023
It's a terrible experience! The night employee clearly did not want to work (girl). We were given a room on the sixth floor which was very stuffy, and there was a strong smell of mold, mushrooms ... this is unsafe for health! all the walls were in dark spots and the ceiling too. The air conditioner was blowing warm air even though it was cold. there were dark long hair on the floor. We asked to change the room. we were given a room on the 5th floor. there was also a musty smell and the ceiling was stained, there was hair in the bathroom drain. and then, unexpectedly for Malaysia, you could hear a dog howling, as if in the next room. The air conditioner was making a very loud noise from time to time. And those were rooms with a window! without a window, I can’t even imagine what the humidity is like there! The hotel needs a big renovation and competent ventilation! We went to another hotel and are very happy about it! I don't recommend anyone to stay here.
Comment from Hotel Management
1 Aug 2023 by EDDY, Hotel Management
I hope this message finds you well. I am writing to express my deepest apologies for the inconvenience and disappointment you experienced during your recent stay at our hotel. Your comfort and satisfaction are of utmost importance to us, and it is disheartening to learn that we fell short of meeting your expectations.Please know that we take guest feedback seriously, and your concerns have been brought to the immediate attention of our management team. We are actively investigating the issues you raised to prevent similar occurrences in the future.
