Ratings based on 209 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Feb 2024
Nice hotel and not far from highway exit (toll bangi)… highly recommended…
by A verified traveler from Kajang
Posted 24 Jan 2024
This property is very well maintained. It is clean and well maintained. It has facilities to cater for large meetings or offsite meetings. The rooms are clean and comfortable. However, the Wifi needs to be improved as connection is really slow.
by A verified traveler
Posted 21 Jan 2024
by A verified traveler from VANCOUVER
Posted 12 Jan 2024
This hotel very nice and large lobby- far away from Kul airport than on site say- room nice - bed comfortable / but bath towel very very old -color change to old yellow not white towel any mote - no face towel - we found few cockroach in washroom even the building very fancy deco - need more clean and sanitize more
1 star
by A verified traveler
Posted 17 Aug 2023
Comment from Hotel Management
12 Sep 2023 by Reservation Department , Hotel Management
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality and maintaining a comfortable environment for our guests is our number one priority and we sincerely apologize for failing to meet your expectations and causing the inconvenience. We have shared your feedback with the respective team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.We hope you choose to stay with us again when your travels bring you back to the area.Best regards,Room ReservationHotel Tenera
by A verified traveler from KUANTAN
Posted 31 Jul 2023
👍👍👍
Comment from Hotel Management
3 Aug 2023 by Reservation Department , Hotel Management
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality and maintaining a comfortable environment for our guests is our number one priority and we sincerely apologize for failing to meet your expectations and causing the inconvenience. We have shared your feedback with the respective team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.We hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 25 Jul 2023
Staffs are friendly and good buffet.
Comment from Hotel Management
27 Jul 2023 by Reservation Department , Hotel Management
Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us.Providing the highest level of hospitality and maintaining a comfortable environment for our guests is our number one priority. We appreciate on your kind compliments.We hope you choose to stay with us again when your travels bring you back to the area.Best regards,Room ReservationHotel Tenera
by A verified traveler
Posted 1 Jul 2023
Comment from Hotel Management
3 Jul 2023 by Reservation Department , Hotel Management
Thank you for your compliments. We at Hotel Tenera very grateful and really appreciate on your kind comments. We hope to looking forward to your future staycation soon.Really thank you once again.
by A verified traveler
Posted 23 Jan 2023
Stay for one night during Chinese New year. Everything was fine not until the buffet breakfast and it was horrible experience. The staff let us in into the dining hall and got search for 20 minutes to get a table. My two sons who are studying at nearby university joined us for breakfast and got to paid RM 38 per pax and definitely not worth it. Replenishment was slow for food and drinks. Also their dining staff are short handed. The worst buffet I had experience in a hotel.
Comment from Hotel Management
24 Jan 2023 by Reservation Department , Hotel Management
Assalamualaikum & Good day!Dear Khairil Azmee,Warmest Greetings from Hotel Tenera!We will look into the matter and really apologise on matter. We will improved on areas need to be better and hope see you soon in future stay.Thank you.Hotel Tenera
by A verified traveler
Posted 31 Oct 2022
