Ratings based on 137 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mittagong
Posted 14 Apr 2024
Customer service, wakeup call, airport arrangement. everything in walking distains
by A verified traveler
Posted 3 Jun 2023
Excellent location near to MRT, noisy loud music till 1am from KTV joints and street band performers from my room at level 6.Hotel undergoing renovations.
Comment from Hotel Management
5 Jun 2023 by kokseng, Hotel Management
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.
by A verified traveler
Rude & bad attitude
Posted 19 May 2023 on HotelsStaffs are super rude and bad attitude hotel are under renovations very noisy couldn’t sleep at all
Comment from Hotel Management
20 May 2023 by mr.kokseng, Hotel Management
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.
by A verified traveler
Posted 29 Oct 2022
by A verified traveler
Posted 1 Oct 2022
it's located on the centre which very convenient and the staff also very helpful and friendly
Comment from Hotel Management
6 Oct 2022 by kokseng, Hotel Management
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you
by A verified traveler
Posted 30 Aug 2022 on Hotels
Comment from Hotel Management
12 Sep 2022 by kokseng, Hotel Management
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
by A verified traveler
Posted 12 Jul 2022
by A verified traveler
Posted 24 Jun 2022 on Hotels
Good location
Friendly n fabulous staff
Comment from Hotel Management
12 Jul 2022 by kokseng , Hotel Management
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
by A verified traveler from KUCHING
Posted 26 Apr 2022
Drinking water was not exchange. there is only half of water left. No coffee or tea provided.
Comment from Hotel Management
26 Apr 2022 by Liz Ng, Hotel Management
Thank you for your feedback. We will look into the matter seriously and resolve it expeditiously to ensure similar incidents do not happen again. We wish to sincerely apologies for all the inconveniences caused. Looking forward to seeing you again. Thank you.
by A verified traveler
Posted 17 Feb 2020 on Hotels
Comment from Hotel Management
25 Feb 2020 by kokseng&front desk, Hotel Management
Thank you for your kind feedback. We are delighted to hear that you had a pleasant stay at our hotel. Please be assured that we will continue to maintain and improve our services to serve you better in the future. We look forward to seeing you again. Thank you.
