Ratings based on 106 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
17 Nov 2023 by Geno Hotel , Hotel Management
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
by A verified traveler
Posted 10 Oct 2023
Like
Room design
Comment from Hotel Management
23 Oct 2023 by Geno Hotel , Hotel Management
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
by A verified traveler
Posted 2 Oct 2023
We had to change to 3 rooms cuz the key card wasnt working. Then the water in the shower area takes forever to drain. Overall a terrible experience. Will never come again
Comment from Hotel Management
23 Oct 2023 by Geno Hotel , Hotel Management
We are truly sorry about the unpleasant experience that you’ve encountered. Thank you for your valuable feedback, we’ve shared with our team and it will definitely help us to improve.
by A verified traveler
Posted 3 Sep 2023 on Wotif
Quiet
Comment from Hotel Management
7 Sep 2023 by Geno Hotel , Hotel Management
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
by A verified traveler
Posted 31 Aug 2023
When I check in, they assigned the wrong room type for me. I booked a king bed but a twin bed was given. The phone in room did not work and I had to walk down to the Front Office to ask for my room type, however they informed they are fully booked and not able to provide me with the room type. They were not apologetic at all.
Comment from Hotel Management
1 Sep 2023 by Geno Hotel , Hotel Management
Dear Pei , greetings from Geno hotel , we received your valuable feedback and respond from google review. We are truly sorry about the unpleasant experience that you’ve encountered. Thank you for your valuable feedback, we’ve shared with our team and it will definitely help us to improve.We hope that you will return to enjoy our upgraded services , as a token of appreciation we would love to invite you back to our hotel for compensation meal , do drop us your availability date. Thank you
by A verified traveler
Posted 17 Jul 2023
Comment from Hotel Management
7 Aug 2023 by Geno Hotel , Hotel Management
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
by A verified traveler
Posted 11 Jul 2023
The stay was comfortable.
Comment from Hotel Management
3 Aug 2023 by Geno Hotel , Hotel Management
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
by A verified traveler
Posted 17 Mar 2023
by A verified traveler
Posted 26 Sep 2022
poor and old hotel
by A verified traveler
Posted 28 Jun 2022 on Hotels
