Ratings based on 34 Verified Reviews

2.8 out of 5
36% of guests recommend
2.7 Room cleanliness
2.9 Service & staff
2.7 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted 18 Dec 2018
4 out of 5
by A verified traveler from Adelaide

Posted 10 Nov 2018
Overall, the First and New Star hotel offers standard accommodation at a value for money price. Being situated close to Chan Sow Lin train station, transport into city is readily accessible and there are two excellent shopping malls within walking distance, as well. Towels and sheets could be better and there's also a rather noisy karaoke bar nearby but, apart from this, it's actually a quite a clean, comfortable and affordable choice of hotels to consider staying in when when visiting K.L. Friendly, helpful service being another plus.
3 out of 5
by A verified traveler

Posted 22 Dec 2017
Value for the price. What could you expect for this low price? Accept it before you book.
Comment from Hotel Management
26 Dec 2017 by kk chan, Hotel Management
thank you
2 out of 5
by A verified traveler

Posted 16 Oct 2017 on Hotels
Not recommended. Very noisy. Can't sleep at all. Surrounding with pub and discotheque. Noisy from 9pm until 6am.
Comment from Hotel Management
22 Nov 2017
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
by A verified traveler

Not for me..

Posted 7 Apr 2017 on Hotels
The staff was very helpful...that was the best thing about it...but the room was like a tumb ,not a single window & hardly any oxygen...at least they could inform about that before booking
1 out of 5
by Help from worldwide

big disappointment

Posted 31 Dec 2016 on Hotels
booked standard room with queen size bed no queen size beds in hotel being big persons we struggled with sleepless night air conditioning screamed all night with blanket cover smelling of someone s Odour size of bathroom was one metre by three metres couldn't sit on toilet cause sink was in THE way probably if your very small you could get on toilet but not European size THE ONLY PLUS WAS PHONING HOTEL .COM FOR THEY DONE EVERYTHING IN THEIR POWER TO RESOLVE THE NIGHTMARE SO THANKS HOTEL.COM
2 out of 5
by A verified traveler

The receptionist need to change their styles.

Posted 12 Dec 2016 on Hotels
I booked the room with Queen bed but when the times I checked in they give a single bed and change me the Queen bed rates. And the toilet is too small for adults.
4 out of 5
by A verified traveler from uk

great for budget travellers

Posted 4 Dec 2016 on Hotels
good air con , good wifi , comfy bed , hot shower , plenty of local food in area, super market open 24/7 , train station few steps away China town 4 stops away cost of 2 euro s there in ten minutes coach terminal 4 stops away only 6 euros to melaka, very helpful staff! GREAT BUDGET HOTEL
Comment from Hotel Management
16 Dec 2016 by General Manager, Hotel Management
Noted
4 out of 5
by A verified traveler

Convenient and clean hotel

Posted 22 Nov 2016 on Hotels
It's amazing as the staff is friendly.
Comment from Hotel Management
4 Dec 2016 by General Manager, Hotel Management
Thank you
4 out of 5
by A verified traveler

Affordable for one night stay

Posted 10 Nov 2016 on Hotels
For one night stay, it was good!
Comment from Hotel Management
4 Dec 2016 by General Manager, Hotel Management
Thank you
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