Ratings based on 441 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
This is my favorite Hotel not just in KL, but globally.
Comment from Hotel Management
6 May 2024 by Element by Westin Kuala Lumpur, Hotel Management
Hi Stephen, thank you for your recent patronage with us and for the excellent ratings. We are delighted to know you enjoyed your stay. Hope to welcome you back in the near future.
by A verified traveler
Posted 29 Apr 2024
Hotel was located in a great area close to multiple metro stations close to restaurants and malls KLCC was a 10 min walk view from hotel was great staff was also very friendly would definitely stay there again.
Comment from Hotel Management
29 Apr 2024 by Sylvia, Hotel Management
Hi Robby,On behalf of the entire hotel team, I want to thank you for sharing about your experience at Element Hotel Kuala Lumpur. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team! as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Sincerely,Mutang Sanyah (Sylvia)Guest Service Manager Element Kuala LumpurMutang.sanyah@elementhotels.com
by A verified traveler
Posted 28 Apr 2024
Centrally located, very clean and well maintained.
Comment from Hotel Management
28 Apr 2024 by Baizura, Hotel Management
On behalf of the entire hotel team, I want to thank you for sharing about your experienced at Element Hotel Kuala Lumpur.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team! as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
3 Apr 2024 by Element Kuala Lumpur, Hotel Management
Hi Tina, Thank you for your recent patronage and on behalf of the entire hotel team, thank you also for the generous ratings. Hope to welcome you back
by A verified traveler
Posted 1 Apr 2024
Nice hotel. Good location and next door to a metro. Friendly staff. Only one area of improvement: breakfast buffet has local chicken dishes for the full week. There is no alternate protein choices such as fish or beef. Menu rotation would be desirable.
Comment from Hotel Management
1 Apr 2024 by Element Kuala Lumpur, Hotel Management
Hi Faisal, thank you for choosing to stay with us and for taking the time to leave us a review. We are delighted to know that you had an excellent stay. Hope to welcome you back in the near future for another perfect stay.
by A verified traveler
Posted 28 Mar 2024
The location was good. The pool closed the day after o got there for maintenance. I booked a tour through the hotel and it was horrible.
Comment from Hotel Management
28 Mar 2024 by Element Kuala Lumpur, Hotel Management
Hi Gordon X, thank you for choosing to stay with us. We apologize for any inconvenience that you faced during your tour. your comment have been shared to our tour provider to look for ways for improvements. Hope this does not marred your overall experience with us and you would give us another chance if your travel ever brings you back to the area
by A verified traveler from Castlemaine
Posted 24 Mar 2024
So convenient to Ampang station walking distance to KLCC and Petrona Towers. View anazing breakfast was awesome best i in Malaysia. Pool good for cooling off but room was too cool to sit around. Just dip and leave. Room was large witg great big bathroom amenities were good. Had microwave bonus ir you wanted to heat some food. Staff were very friendly. Had a great lunch set menu for 28rm. Loved our stay would stay again.
Comment from Hotel Management
27 Mar 2024 by Element Kuala Lumpur, Hotel Management
Hi Kerrie, thank you for choosing to stay with us and for taking the time to leave us a review. We are delighted to know that you had an excellent stay. Hope to welcome you back in the near future for another perfect stay.
by A verified traveler
Posted 28 Feb 2024
Staff were always extremely helpful, polite and informative
Comment from Hotel Management
8 Mar 2024 by Element Kuala Lumpur, Hotel Management
Dear Deborah, thank you for choosing to stay with us and for taking the time to leave us a review. We are delighted to know that you had an excellent stay. Hope to welcome you back in the near future for another perfect stay.
by A verified traveler
Posted 26 Feb 2024
The hotel has a nice view and ambience. The staff are professional and friendly. The place is clean. To sum it up, my family and I have a lovely experience with the hotel.
Comment from Hotel Management
8 Mar 2024 by Element Kuala Lumpur, Hotel Management
Dear Nadiah, thank you for choosing to stay with us and for taking the time to leave us a review. We are delighted to know that you had an excellent stay. Hope to welcome you back in the near future for another perfect stay.
by A verified traveler from Oceanside
Posted 13 Feb 2024
All the staff are friendly & nice .. sparkling clean and complete amenities . High recommended ..
Comment from Hotel Management
18 Feb 2024 by Kelvin Nick, Hotel Management
Dear Marie, thank you for choosing to stay with us and for taking the time to leave us a review. We are glad to know that you had a great stay. Hope to welcome you back in the near future.
