Ratings based on 96 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Apr 2024
Either you use hot or cold water, you will only get hot water. Overall service was alright, room amenities needs to improve. Hilton is a famous international brand but this one did not meet it's standard.
Comment from Hotel Management
14 Apr 2024 by Azman Imbran, Hotel Management
Thank you for taking the time to rate. Please accept our sincere apology if your stay was not up to your expectations. We look forward to welcoming you back soon at DoubleTree by Hilton Putrajaya Lakeside to try to redeem your trust in our hotel and to provide you with a far better service than what you have experienced.Kind Regards, Azman Imbran Duty Manager DoubleTree by Hilton Putrajaya Lakeside
by A verified traveler
Posted 10 Apr 2024
Stunning hotel's very clean most of all amazing staff and delicious breakfast buffet.
Comment from Hotel Management
23 Apr 2024 by KULPR, Hotel Management
Dear Sarah,Thank you for your review. Our team was truly happy to be at your service. We look forward to welcoming you again soon with a warm cookie!Kind Regards,DoubleTree by Hilton Putrajaya Lakeside
by A verified traveler
Posted 30 Mar 2024
Overall, very nice.
Comment from Hotel Management
1 Apr 2024 by KULPR, Hotel Management
Thank you for making us your hotel of choice during your recent trip to Putrajaya. We are delighted to learn that you enjoyed your stay, and that we hope to welcome you again soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
24 Mar 2024 by KULPR, Hotel Management
Dear Vicky,Thank you for leaving us a 5 out of 5 rating. We are pleased to know that you had an enjoyable stay in our resort like hotel. Looking forward to welcome you back soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside
by A verified traveler
Posted 13 Mar 2024
It was a nice stay as an extended layover before coming back to Sydney. Nothing extra wow about this stay - all the bare necessities.
Comment from Hotel Management
24 Mar 2024 by KULPR, Hotel Management
Dear Ali,Thank you for your review. Our team was truly happy to be at your service. We look forward to welcoming you again soon with a warm cookie!Kind Regards,DoubleTree by Hilton Putrajaya Lakeside
by A verified traveler
Posted 19 Feb 2024
kids friendly
Comment from Hotel Management
21 Feb 2024 by Syazwan, Hotel Management
Dear Mr. Muhammad Al Amin Bin,Thank you for choosing to stay at DoubleTree by Hilton Putrajaya Lakeside and for sharing your feedback. We truly appreciate your time and input.We're delighted to hear that you found our hotel to be kid-friendly. Ensuring a comfortable and enjoyable experience for families is one of our top priorities, and we're thrilled that we met your expectations in this regard.If you have any further comments, suggestions, or requests, please don't hesitate to reach out to us. We value your feedback and are always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you and your family back to our hotel in the near future for another enjoyable stay.Warm regards,Syazwan IbrahimAssistant Front Office Manager
by A verified traveler
Posted 8 Feb 2024
Comment from Hotel Management
13 Feb 2024 by KULPR, Hotel Management
Thank you for leaving us a 5 out of 5 rating. We are pleased to know that you had an enjoyable stay in our resort like hotel. Looking forward to welcome you back soon. Kind Regards,DoubleTree by Hilton Putrajaya Lakeside
by A verified traveler
Posted 1 Feb 2024
its was good place relax , but the stuff stilling money from guests I chose breakfast and pay for it 8$ than morning they told me you have to pay cash , they charged me on property for tourists tax I pay it cash 10 Malaysian but the charged me over my account too which is not honest with people in this way they lose people trust andI will tell all my friends and people . its fine its not big dale for me but in the future they are loser I hope you guys take care of this in future thanks .
Comment from Hotel Management
13 Feb 2024 by KULPR, Hotel Management
Dear Habibullah,Greetings from DoubleTree by Hilton Putrajaya Lakeside. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to DoubleTree by Hilton Putrajaya Lakeside very soon.Kind Regards,DoubleTree by Hilton Putrajaya Lakeside
by A verified traveler
Posted 24 Jan 2024
Just some noise in the room but it is not from the air conditioning or refrigerator. Also bath gel used up and hasn’t refill.
Comment from Hotel Management
25 Jan 2024 by Syazwan , Hotel Management
Dear Kit Yee Jody,Greetings! I hope this message finds you well.Thank you for choosing DoubleTree By Hilton Putrajaya Lakeside, and for sharing your feedback on Expedia. Your insights are essential to us.I apologize for any noise disturbance and the bath gel issue. Our team is addressing these concerns promptly. Maintenance will inspect the room, and housekeeping will ensure amenities are consistently replenished.Your understanding is appreciated, and we are committed to improvements. If you have further feedback or plan to stay with us again, feel free to contact me directly.Thank you for choosing us. We look forward to welcoming you back for an enhanced experience.Best regards,Syazwan IbrahimAssistant Front Office Manager
by A verified traveler
Posted 23 Jan 2024
The staff was very friendly, the area was quiet. It’s about a 30 minute drive to KL but with grab it’s very cheap.
Comment from Hotel Management
6 Feb 2024 by KULPR, Hotel Management
Dear Alejandra,Thank you for your review. Our team was truly happy to be at your service. We look forward to welcoming you again soon with a warm cookie!Kind Regards,DoubleTree by Hilton Putrajaya Lakeside
