Ratings based on 989 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Staff members are so nice especially the receptionist Mongie
Comment from Hotel Management
1 May 2024 by David Wong, Hotel Management
Dear Adinan, thank you very much for the lovely reviews shared. We are glad that you have enjoyed the stay and looking forward to serve you again soon. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 25 Apr 2024
Such a great place to stay. Amazing breakfast buffet and really nice rooms
Comment from Hotel Management
1 May 2024 by David Wong, Hotel Management
Dear Nishat, thank you for staying with us and your lovely reviews shared. We are glad that you have had a pleasant stay and looking forward to welcome you back soon. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 23 Apr 2024
Nil
Comment from Hotel Management
1 May 2024 by David Wong, Hotel Management
Dear Stephen, thank you very much for the good reviews shared. Hope to see you again soon. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 21 Mar 2024
Good service in all areas of the organisation. Quality breakfast options with attentive service, reception staff were helpful and friendly.
Overall a very pleasant hotel experience.
Comment from Hotel Management
25 Mar 2024 by David Wong, Hotel Management
Dear Christopher, thank you for staying with us and your lovely reviews shared. We are glad that you have enjoyed the stay and looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager
by A verified traveler from GUM
Posted 10 Mar 2024
The room was nice and personal was courteous. No room service and towel change in four days. Efficient transportation to the airport. The restaurant closes at 6:30 pm!
Comment from Hotel Management
13 Mar 2024 by David Wong, Hotel Management
Dear Adrian, thank you for staying with us and your kind reviews shared. Perhaps there is a misunderstanding on the housekeeping services issue as our record shows that the DND signs was displayed during your stay. Please noted that we have extended our restaurant operating hours to 9.30pm as well. Looking forward to serve you again in the near future. Warm regards, David Wong, Hotel Manager.
by A verified traveler
Posted 28 Feb 2024
Great location and clean hotel
Comment from Hotel Management
4 Mar 2024 by David Wong, Hotel Management
Dear Joe, thank you very much for the good reviews shared. We are glad that you have enjoyed the stay and looking forward to welcome you back soon. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 21 Feb 2024
Booked few months inadvance for connecting but turn-out to be separated from each other Different floor for only 3 rooms booking. Dissapointed.
Comment from Hotel Management
22 Feb 2024 by David Wong, Hotel Management
Dear Suryatini, thank you for staying with us and wish to apologize that we didn't meet your requirements. We will surely brief our front office team to be more attentive in guest request and do our level best to fulfill the guest's needs. We hope for a second chance accorded to serve you better in the near future. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 14 Feb 2024
Next to main areas
Comment from Hotel Management
22 Feb 2024 by David Wong, Hotel Management
Dear Amit, thank you so much for your good reviews shared. Looking forward to serve you again soon.Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 7 Feb 2024
Comment from Hotel Management
22 Feb 2024 by David Wong, Hotel Management
Dear Sasha, thank you so much for the kind reviews shared. Hope to see you again soon. Warm regards. David Wong, Hotel Manager
by A verified traveler
Posted 5 Feb 2024
We had a decent sized twin room enough to sprawl 2 suitcases of luggage across. Bathroom was clean (no bathtub as we had a basic room), reasonable amount of toiletries were provided. Housekeeping were excellent and super friendly, room was spotless when we returned. Area is super convenient, walkable distance to Pavillion and a couple of cheap local eats. Main road hotel is located on is quite busy, hard to catch a taxi/Grab in peak hour, so allow extra time when travelling. Overall loved our stay :) not our first visit and not our last either (Dorsett Residence next door is also lovely and suited for families with kitchen/dining/lounge room).
Comment from Hotel Management
7 Feb 2024 by David Wong, Hotel Management
Dear Vivian, thank you very much for your lovely reviews shared. We are delighted to hear that you have had a pleasant stay and looking forward to serve you again in the near future. Warm regards. David Wong, Hotel Manager
