Ratings based on 296 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2021
Nice stay, Alhamdulilah... Next too quarantine hotel for covid-19..
by A verified traveler from Penang
Posted 1 Mar 2020
It is clean. Room is above average expectation. Location is convenient. Price is very affordable.
Comment from Hotel Management
23 Mar 2020 by Leah, Hotel Management
Dear Mark,
Thank you so much for this wonderful review! We're thrilled to know that you've had a great time with us. Your comfort and satisfaction are important to us, and we're proud that we're able to provide these to you. With ZEN, you can be sure to get the best value for money accommodation. We can't wait to welcome you back!
Best Regards,
Leah
by A verified traveler
Posted 28 Jan 2020 on Hotels
by A verified traveler
Good for people with no knee problem
Posted 26 Jan 2020 on HotelsWe were greeted by friendly staff and check-in was quick.
Our room was 212 (Third Floor) so the music from next door club at night was subtle.
Room was spacious and clean.
TV only have local channels and advertising media.
Internet was fast and stable.
There is an power outlet below the TV that allow many countries's standard to be plugged into.
Cold and hot water dispenser are available at each floor.
Hotel has no elevator, but they have young staff helping to carry heavy lugguage to guest room.
Although hotel is located near Times Square (KL MonoRail), there is a steep slope to climb, and there is no proper pavement from
top of that steep slope down to the other side where hotel is. Tourists with trolley luggage will have hard time pulling through unless on the road.
There is no proper pavement from LRT Hang Tuah too as there is construction going on. Temporary pavement is very rugged, not suitable for heavy trolley
luggage.
by A verified traveler
Good Service
Posted 27 Dec 2019 on HotelsWonderful stay
by A verified traveler
Posted 17 Dec 2019
by A verified traveler
Posted 8 Nov 2019 on Hotels
by A verified traveler
Posted 2 Nov 2019
by A verified traveler
Basic hotel
Posted 10 Oct 2019 on HotelsI would say this hotel is very basic. The rooms don't have windows but we only stayed for 2 nights and was out all the time so it was fine by us. However, they checked us in on the first room by the lobby so we don't have much privacy when we opened our door. There's free water dispenser by the lobby which was nice and service was good. We had to wait for the housekeeper to come in later when we ran out of toilet paper and facial paper as they don't leave extra in the room. For its price, you get great value with this hotel.
by A verified traveler
Posted 17 Sep 2019
