Ratings based on 111 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Good
Comment from Hotel Management
21 May 2024 by Amari Kuala Lumpur, Hotel Management
Dear Jia Hui,Thank you for taking the time to rate your stay at Amari Kuala Lumpur. We are pleased to know that you had a positive experience with us.We look forward to welcoming you back and hope to make your next stay even better.Warm regards,The Management
by A verified traveler
Posted 8 Mar 2024
I had such a bad experiences at Amari Kuala Lumpur.
And I’ve decided to share my thoughts.
I suffered the worst allergic reactions when I arrived in Malaysia, so I was super careful and I was so sensitive to everything, Amari detergent used on their sheets and robes cause my hives to get much worst.
My apple charger when missing ( pretty much taken)
And to top it all , my half finish filled laundry bag got taken without my consent’s.
Suffice to say, The worst hotel experiences in my life! And I have stayed in 5 stars hotel all over the globe!
I have never leave a bad reviews for any hotels in my short life. But Amari made me feel so bad.
I do not want anyone else experiencing my misfortune.
Suffice to say , I will not stay there again.
Comment from Hotel Management
13 Mar 2024 by Amari Kuala Lumpur, Hotel Management
Dear Raja Rokiah,We are deeply sorry to hear about your unpleasant experiences during your recent stay at Amari Kuala Lumpur. Your feedback is invaluable to us, and we appreciate you taking the time to share your thoughts.Regarding the allergic reactions you experienced, please accept our sincere apologies for any discomfort caused. We would like to clarify that our laundry services are outsourced to an external vendor, who utilizes Ecolab products for washing. While we strive to maintain high standards of cleanliness and guest comfort, we regret that your experience fell short of expectations.Regarding the missing charger and laundry bag, we understand the frustration this must have caused. We take all guest concerns seriously and will investigate these incidents to prevent similar occurrences in the future.Once again, we apologize for the inconvenience and disappointment you experienced. Your feedback will be shared with our team for immediate improvement. We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.Warm regards,The Management
by A verified traveler
Posted 26 Feb 2024
Good and clean
Comment from Hotel Management
27 Feb 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Teo Shun,Thank you for taking the time to share your feedback regarding your recent stay at Amari Kuala Lumpur. We are delighted to hear that you found our hotel to be good and clean. Cleanliness is a top priority for us, and we're glad that this contributed to a positive experience for you.Should you have any further comments or require assistance in planning your next stay, please do not hesitate to reach out to us. We look forward to the opportunity of welcoming you back to Amari Kuala Lumpur in the near future for another enjoyable stay.
by A verified traveler
Posted 19 Feb 2024 on Hotels
the room is clean and service is quite good... only thing is about the car.. per entry charge RM5.. we are guest... they should charge one time is enough.
Comment from Hotel Management
22 Feb 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Jamine,Thank you for taking the time to review your stay at Amari Kuala Lumpur. We are delighted to hear that you found our rooms clean and our service commendable. Your satisfaction is our top priority, and we're glad we could ensure a comfortable experience for you.Regarding the parking fee, we understand your concerns about the RM5 per entry charge and appreciate your feedback on this matter. We aim to provide a seamless and value-driven experience for all our guests, including the convenience and security of parking. Your suggestion for a one-time charge for guests is valuable, and we will certainly consider how we can improve our parking policy to better meet our guests' needs.Thank you once again for choosing Amari Kuala Lumpur. We look forward to the opportunity to welcome you back, aiming to exceed your expectations in all aspects of your stay.
by A verified traveler
Posted 10 Feb 2024 on Hotels
Comment from Hotel Management
13 Feb 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Enric,We are absolutely delighted to hear that you rated your recent stay with us as 10/10! It's always our highest priority to ensure our guests have an exceptional experience, from the comfort of our accommodations to the quality of our services, and it seems we were able to achieve this for you.Your satisfaction is the best reward for our staff who work day in and day out to provide the best possible service. We will make sure to pass on your kind words and gratitude to the entire team, as it will undoubtedly serve as a great source of motivation.Thank you again for choosing to stay with us and for taking the time to share your perfect rating. We are truly grateful for your support and very much look forward to welcoming you back for another memorable experience in the near future.
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
5 Feb 2024 by Best regards, The Management Amari SPICE Penang, Hotel Management
Dear Daniel,We are absolutely delighted to receive your perfect rating of 10 out of 10 for your recent stay at Amari Kuala Lumpur. It brings us immense joy to know that we were able to make your stay so memorable and enjoyable.Your satisfaction is our top priority, and such positive feedback motivates us to continue delivering exceptional service and experiences to all our guests. We are truly grateful for your kind words and support.Thank you once again for choosing Amari Kuala Lumpur. We eagerly look forward to welcoming you back for another outstanding stay in the near future.
by A verified traveler
Posted 22 Jan 2024 on Hotels
Hotel room is clean and cozy. Staff are friendly and nice.
Comment from Hotel Management
22 Jan 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Yok Eng,Warm greetings from Amari Kuala Lumpur!Thank you for taking the time to share your feedback, and we appreciate your kind words.We're delighted to hear that you found our hotel room clean and cozy. Cleanliness and comfort are top priorities for us, and it's rewarding to know they contributed positively to your stay.Friendly and nice staff are crucial in creating a warm and welcoming environment, and we're thrilled that your experience with our team left a positive impression.If there's anything specific you loved or if you have any preferences for your next visit, please feel free to share. We look forward to the pleasure of hosting you again at Amari Kuala Lumpur.Thank you once again for choosing us. Until we meet again, take care and best wishes.
by A verified traveler
Posted 13 Jan 2024
Worth every penny
Comment from Hotel Management
15 Jan 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Jee Kwang,Thank you for taking the time to share your positive feedback about your recent stay at Amari Kuala Lumpur. We're delighted to hear that you found your overall experience to be good and worth every penny.Your satisfaction is our priority, and we appreciate your support. If you have any specific suggestions or comments on how we can further enhance our services, please feel free to share.We look forward to welcoming you back for another pleasant stay in the future.
by A verified traveler
Posted 10 Jan 2024
Comment from Hotel Management
11 Jan 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Leonard,Thank you for taking the time to share your feedback and for giving us a perfect rating following your recent stay at Amari Kuala Lumpur. We truly appreciate your kind words and positive evaluation.It's fantastic to hear that your experience met your expectations. We are delighted that you enjoyed your time with us.Your satisfaction is our top priority, and we are committed to consistently providing excellent service. If you have any further comments or suggestions on how we can enhance our services, please don't hesitate to share them with us.We look forward to the opportunity of welcoming you back to Amari Kuala Lumpur for another wonderful stay.
by A verified traveler
Posted 27 Dec 2023 on Hotels
Comment from Hotel Management
2 Jan 2024 by Best Regards, The Management, Amari Kuala Lumpur, Hotel Management
Dear Boon Tian,Thank you sincerely for taking the time to rate us 10/10 in your review.Your generous rating means a lot to us, and we're thrilled to know that your experience at Amari Kuala Lumpur met or exceeded your expectations. We are committed to maintaining the highest standards of service, and your feedback motivates us to continue delivering exceptional experiences to all our guests.We look forward to welcoming you back for another outstanding stay at Amari Kuala Lumpur.
