Ratings based on 166 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from KUANTAN
Posted 16 Aug 2023
👍
by A verified traveler
Review
Posted 3 May 2023 on HotelsHotel and staff were excellent. We opted for the breakfast and there were a variety of options available.
Only thing I would suggest is that hair shampoo and conditioner as well as body lotion be provided as one of the amenities.
by A verified traveler
Posted 19 Dec 2022
Good, strategic location
by A verified traveler
Posted 14 Dec 2022
by A verified traveler
Smelly refrigerator
Posted 15 Nov 2021 on HotelsEverything is perfect except for the refrigerator as the refrigerator is smelly that we didn’t even dare to use it. We got our room near to the pool and is very noisy during daytime as the sound proof system is not good. Room is clean and bed is comfortable to sleep. Toiletries is also sufficient and bathroom is well maintained. No dishwash soap being provided but plate, cup all being provided. Do take note that you need to bring knife as no knife is being provided if you plan on buying fruit to eat in hotel room.
Comment from Hotel Management
30 Nov 2021 by Kevin, Guest Experience Director, Hotel Management
Thank you for your review and we sincerely regret the unpleasant fridge experience. This has been highlighted to our Housekeeping Department for their action. With that, we hope this experience would not deter you from a future experience with us. We hope and look forward to another chance to make things right.
by A verified traveler
Posted 23 Oct 2021 on Hotels
Comment from Hotel Management
30 Nov 2021 by Kevin, Guest Experience Director, Hotel Management
Thank you for your positive review. We sincerely hope you would consider us again in future.
by A verified traveler
Good Stay
Posted 31 Aug 2020 on HotelsRoom was clean. Beds were comfy. This is my second stay in this hotel. All the SOP for Covid-19 were strictly followed by the hotel and also the by staff.
Comment from Hotel Management
1 Sep 2020 by Kevin, Guest Experience Director, Hotel Management
Thank you very much for your review and for your continued support and loyalty. We are pleased that you were comforted by the SOPs we have in place as we try our best efforts in maintaining a comfortable and safe environment for everyone's well being. With that, we look forward to welcoming you back again in future.
by A verified traveler from South Africa
Posted 30 Aug 2020
The children loved the swimming pool, the outdoor play area and the indoor kids club.
Comment from Hotel Management
1 Sep 2020 by Kevin, Guest Experience Director, Hotel Management
Thank you very much for your review. We are absolutely delighted to hear that your family enjoyed the experience and we certainly hope you would assist us in promoting our hospitality offerings to others too.
by A verified traveler
Spacious suite
Posted 8 Mar 2020 on HotelsLocation is mainly a business area, so not much in the way of sightseeing, but a handy location if you don't need to go into central KL. Near a main road, and the open design of the building means there is some road noise and the corridors are very warm. A number of restaurants in easy walking distance. Large swimming pool.
Accommodation - all suites, very spacious with basic kitchen (but no washing detergent), lounge area and dining table. Good to see a refillable glass water bottle in the fridge, and liquid soap dispenser in the shower.
Eating - Breakfast, huge selection of hot and cold
Wi-fi - free, all over, good reception
Summary - recommended for an overnight stay
Comment from Hotel Management
19 Mar 2020 by Kevin, Guest Experience Director, Hotel Management
Thank you very much for your positive review. We are pleased and delighted that you had a good stay with us and we look forward to welcoming you back again in future.
by A verified traveler
An average apartment
Posted 14 Feb 2020 on HotelsVery average apartment, rooms are not very well maintained and no sound proof at all.
Comment from Hotel Management
14 Feb 2020 by Kevin, Guest Experience Director, Hotel Management
Thank you for your review and we very much regret the experience. Hope you would give us another chance in future to serve you better given your feedback.
