Ratings based on 373 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
5 Jun 2024 by S. Samil Benli - General Manager, Hotel Management
Dear Lakshya, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 20 May 2024
Liked the hotel but not too pleased with the 2 single beds. The mattress kept slipping off the bed and the pillows not comfortable at all
Comment from Hotel Management
5 Jun 2024 by S. Samil Benli - General Manager, Hotel Management
Dear Casmira, thank you for choosing ibis Luzern Kriens. We apologize for the inconvenience with the beds and pillows. Your feedback is valuable to us for improvement. We hope to welcome you back for a better experience. Best regards
by A verified traveler
Posted 14 May 2024
Easy access
Comment from Hotel Management
5 Jun 2024 by S. Samil Benli - General Manager, Hotel Management
Dear Premalatha, thank you for your positive feedback regarding your recent stay. We are glad to hear that you found our location convenient. We look forward to welcoming you back at ibis Luzern Kriens. Best regards
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
5 Jun 2024 by S. Samil Benli - General Manager, Hotel Management
Dear Kamsiah, We all thank you for the great review of our hotel and hope to see you again very soon.Sincerely,
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
5 Jun 2024 by S. Samil Benli - General Manager, Hotel Management
Dear Nawal,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
5 Jun 2024 by S. Samil Benli - General Manager, Hotel Management
Dear Brian, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
by A verified traveler
Posted 5 Feb 2024
by A verified traveler
Posted 26 Aug 2023 on Hotels
Comment from Hotel Management
20 Sep 2023 by Alexander Svab - Assistant General Manager, Hotel Management
Dear Andrew, We thank you very much for sharing your experience with us. Please allow me to express my excuses that we didn't cover all your expectation. It's our hope to welcome you very soon again in our hotel. Sincerely, Alexander Svab - Assistant General Manager
by A verified traveler
Posted 28 Jul 2023
Comment from Hotel Management
22 Aug 2023 by S. Samil Benli - General Manager, Hotel Management
Dear Ben, Thank you for taking the time to share your rating with us. We hope to welcome you back to our hotel very soon.Sincerely,
by A verified traveler
Highly recommend
Posted 11 Jul 2023 on HotelsWe only stayed for one night but appreciated the bigger bed, the fridge, the bottled water, and the two chairs rather than the standard one chair most hotel rooms provide.
Comment from Hotel Management
24 Jul 2023 by S. Samil Benli - General Manager, Hotel Management
Dear Zoe, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
