Ratings based on 229 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
The restaurant was closed so we have to go other place but the rest was fine
Comment from Hotel Management
22 May 2024 by Nelson Ruiz , Hotel Management
Dear Robert, Thank you very much for selecting us! Kind regards, Nelson Ruiz General Manager
by A verified traveler
Posted 17 May 2024
Just a beautiful place
Comment from Hotel Management
20 May 2024 by Nelson Ruiz , Hotel Management
Hi Robert, Thank you very much for you kind words. It was a pleasure to serve you!Kind regards, Nelson Ruiz General Manager
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by Nelson Ruiz , Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 4 Mar 2024
The hotel staff took excellent care of us, everyone was friendly, and the hotel is in good shape.
The best part of the hotel is breakfast at the Haven pool restaurant, Sylvia, Maria, and Anna are excellent hosts!
Comment from Hotel Management
4 Mar 2024 by Nelson Ruiz , Hotel Management
Hi Casey, Thank you for taking the time to share your recent experience at our hotel! We are thrilled to hear that you enjoyed our friendly staff and well-maintained facilities.We are particularly happy to see that you were impressed by our breakfast at Haven pool restaurant and the exceptional service provided by Sylvia, Maria, and Anna. We will be sure to share your kind words with them.We appreciate your positive feedback and hope to welcome you back again soon.Sincerely,Nelson Ruiz General Manager
by A verified traveler
Posted 29 Feb 2024
Nice rooms and comfortable beds, nice uncrowded infinity pool, good restaurant and dive shop on location, nice gym, clean property, close to the airport
Comment from Hotel Management
29 Feb 2024 by Nelson Ruiz , Hotel Management
Hi Marlene, Thank you very much for your kind review. It makes us very happy to know you enjoyed our facilities! Looking forward to host you soon back again. Kind regards, Nelson Ruiz General Manager
by A verified traveler
Posted 27 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Nelson Ruiz , Hotel Management
Hi Inger, Thank you very much for choosing us.
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Nelson Ruiz , Hotel Management
Hi Odd, Thank you very much for staying with us!
by A verified traveler
Posted 22 Feb 2024
Very inconvenient you had to walk from the main entrance outside all the way down to the end of the property to get to your room. If you need ice anytime during the day or night, you had to walk outside of the building and try to find one and the factor if you just wanted to buy a soda drink called snack, you had to work all the way from the end of the property back to the main building to do that extremely inconvenient.
Comment from Hotel Management
22 Feb 2024 by Nelson Ruiz , Hotel Management
Hi David, Thank you very much for choosing us and giving us the opportunity to serve you. Thank you for bringing your experience to our attention. Your feedback is valuable to us, and we will use it for the constants improvements of our hotel. Kind regards, Nelson Ruiz General Manager
by A verified traveler
Posted 13 Feb 2024
great stay
Comment from Hotel Management
14 Feb 2024 by Nelson Ruiz , Hotel Management
Dear Dana, Thank you very much for staying with us. We were happy to serve you!
by A verified traveler
Posted 14 Jan 2024
Close to the airport, nice pool and restaurant.
Comment from Hotel Management
17 Jan 2024 by Nelson Ruiz , Hotel Management
Hi Nancy, Thank you very much for visiting us! We hope to host you soon back again. Kind regards, Nelson Ruiz
