Ratings based on 989 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
23 May 2024 by Qubus, Hotel Management
Dear Ronni,Thank you for your feedback!We hope to welcome you back soon. Kind regards,Jarosław GbylGeneral Manager
by A verified traveler
Posted 30 Apr 2024
Wonderful staff
Comment from Hotel Management
9 May 2024 by Qubus, Hotel Management
Dear Emily, On behalf of myself and whole Qubus Kraków Team we would like to thank you for your visit and appreciating our work with such kind rate and opinion. We do look forward to welcoming you back to the Hotel again in the future. Yours sincerely, Jarosław Gbyl General Manager
by A verified traveler
Posted 22 Apr 2024
The Hotel is good and the staff are friendly. The location is fine, around a 20 minute walk from the centre of town. The rooms were fine, although our view of the roof of the building wasn't great. The bed was our biggest concern, with two single beds pushed together and a double mattress over the top and two single duvets. This meant that there was a light switch, presumably normally between the two beds which was now in the middle of the bed at mattress height. This was accidentally switched on twice during our stay during the night, waking us up both times.
Comment from Hotel Management
23 Apr 2024 by Qubus, Hotel Management
Dear Steven, Thank you for choosing our hotel and taking the time to leave a review. We are delighted to hear that you liked the hotel. Thank you also for your constructive criticism about the bedding. Let me explain that the bed configuration you described is a standard in hotel practise. It allows us to modify the room type depending on the individual needs of our Guests. However, I must agree that it should match other aspects of the room design, such as the light switch. That is why Guest’s reviews are so important to us – your comments allow us to notice every detail and set the direction of future improvements. A the same time, I am sorry that we were not able to provide you highest level of comfort. Hope that we will be able to host you again. Yours sincerely,Jarosław GbylGeneral Manager
by A verified traveler from Niles
Posted 14 Apr 2024
As always perfect !!!!
Comment from Hotel Management
24 Apr 2024 by Qubus, Hotel Management
Dear Jacek,Thank you very much for leaving your review after your recent stay at Qubus Hotel Kraków. It was our great pleasure to host you again. Thank you for your trust and I hope that you will decide to visit us again soon. You are always more than welcome!Your sincerely,Jarosław GbylGeneral Manager
by A verified traveler
Posted 27 Feb 2024
Pool was great. Hot tub was not working though. Rooms slightly tired, but clean! 25 minute walk to the main square. 2 single duvets for a double room? Found that a little strange. Staff were pleasant. 80 ZL (around £16!) for breakfast is an absolute rip off though. Embarrassing how they can charge this much. Turn right out of hotel and you can get a lovely little breakfast for 2 for that price!
Comment from Hotel Management
4 Mar 2024 by Qubus, Hotel Management
Dear Chris,Thank you for taking the time to post your feedback regarding your stay at Qubus Hotel Krakow.We are delighted to hear that you had a nice time in the swimming pool area and that you enjoyed your overall stay. Let me emphasize that our breakfast buffet consists of more than 100 fresh products, including homemade and regional ones. I am sorry if the price does not match the service in your opinion.However I would like to thank you for all comments – your review help us to better understand our Guest’s needs.We hope that we will be able to host you again in the future. Feel more than welcome!Yours sincerely,Jarosław GbylGeneral Manager
by A verified traveler
Posted 21 Feb 2024
The carpet in our room was stained and looks really dirty .When I book there was Breakfast incl but we didn't received in Hotel.They don't have enough trobe for us water in pool and jacuzzi was too cold and not enough space for everyone in pool and saunas.Was apect much nice all very disappointed.
Comment from Hotel Management
22 Feb 2024 by Qubus, Hotel Management
Dear Anita,Thank you very much for taking the time to offer a review.I am very sorry that your experience during the stay in Qubus Hotel Kraków was not fully satisfying.I would like to kindly inform you that we have checked your reservation on Expedia, and breakfast was not included. For further verification we ask you to contact Expedia directly.I would also take this opportunity to inform you that swimming pool is heated to the temperature of 28 Celsius degrees which is typical temperature for recreational swimming pool. I am sorry if it does not meet your comfort zone.At the same time I would like to thank you for sharing your insights – your comments help us to better understand our Guest’s needs and set the direction for further improvements. I hope that we will have the chance to host you again in the future. Feel more than welcome.Yours sincerely,Jarosław GbylGeneral Manager
by A verified traveler
Posted 19 Feb 2024 on Hotels
Comment from Hotel Management
27 Feb 2024 by Qubus, Hotel Management
Dear Christopher, Thank you for your feedback. We are very glad to see such high score after your visit. We hope to welcome you back in the future.Yours sincerely,Jarosław GbylGeneral Manager
by A verified traveler
Posted 15 Feb 2024
Comment from Hotel Management
5 Mar 2024 by Qubus, Hotel Management
Dear Taemar,What a pleasure to see that you were satisfied with your stay at Qubus Hotel Kraków and the services we propose. We hope to welcome you back very soon! Kind regards,Jarosław Gbyl General Manager
by A verified traveler
Posted 12 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Qubus, Hotel Management
Dear Leila,Thank you very much for staying with us and taking time to rate our hotel. We appreciate it. Hope to see you again.Yours sincerely,Jarosław GbylGeneral Manager
by A verified traveler
Posted 11 Feb 2024 on Hotels
