Ratings based on 238 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Nice, once you can check in...
Posted 21 Oct 2023 on HotelsI arrived 5 minutes after the staffed check-in time of 5pm, but I don't think it'd matter, I didn't see anyone at their reception my entire stay. If you're unlucky enough to miss reception, like I was, you'll need to call to a local Krakow number to get instructions over the phone. I'm not sure how this would work if you don't speak either Polish or English. The street it is on has a fair bit of noise, their phone lines are terrible, and it is incredibly difficult to hear/understand their directions. All of the instructions given could have been provided via email ahead of arrival and reduced the stress of check-in by an order of magnitude. I would hate to attempt check in late in the evening.
I saw another review complains about the floor boards and thought they might be exaggerating... Nope. Not only do you hear your every step but anyone in a nearby rooms, too.
All of that said; it's a very convenient location, well priced, with nice facilities in the room (desk, air-conditioning, clothes racks, etc). There's near by cheap places to eat breakfast as well as all your usual tourist attractions.
Comment from Hotel Management
22 Oct 2023 by MARTYNA KUREK, ACCOMMODATION HOST at NOVUMHOUSE., Hotel Management
Dear Guest,Thank you for taking your time to write the review! We are delighted to hear you enjoyed our location in the heart of Kraków. As you mentioned, our reception is mostly operated by phone. We understand that for some people it might be difficult to understand our directions - that is why we have prepared instructions that we send to our guests on the day of their arrival. However, for some reservations we do not have telephone numbers or e-mail addresses provided by the booking site. It is important to reach out to us ahead of arrival so that we can contact you. We are also very sorry for the noise that you have experianced. We hope to have the opportunity to provide you with an even better experience in the future. NOVUMHOUSE. CLOSER TO PERFECTION. EVERY DAY.Kind regards, MARTYNA KUREK, ACCOMMODATION HOST at NOVUMHOUSE.
by A verified traveler
Posted 26 Sep 2023
Loved the property, very clean tidy and spacious. Also a prime location of krakow.
by A verified traveler
Posted 4 Aug 2023
Safe and clean
by A verified traveler
Posted 5 Jul 2023 on Hotels
by A verified traveler
Posted 7 May 2023
Everything was lovely and clean, the shower pressure is amazing, it is conveniently located so close to Old Town with transport close by and we even had a balcony. You didn’t really see any staff but it was all safe. My only negatives would be 1. So many stairs, 2. The pillows are short instead of long but I don’t know if this is a polish thing, 3. If you are a light sleeper you can hear the trams going by outside throughout the night. My suggestion would be to get a table and chairs for the balcony but honestly it was a great stay and would definitely stay again!
by A verified traveler
Posted 3 Feb 2023 on Hotels
by A verified traveler from Jacksonville
Posted 4 Jul 2022
If you are looking for hotel like accommodations, this is not the place for you. This was more like a flat/apartment. We did not see the reception personnel once. We tried calling using the phone they had in the “lobby” and it would not connect. We did not have any coffee pods for day 2 and fortunately we saw a housekeeper and were able to get some. The pillows were horrible. It had no elevator, which we knew would be the case, but it was a challenge getting our luggage up since we had to go up five flights of stairs. They mentioned there was a continental breakfast but we could not find it. Overall, we were disappointed and expected much more. Now, as far as location goes, this place was great. Very close to everything. We walked nearly everywhere.
by A verified traveler
Posted 11 Sep 2020 on Hotels
Excellent location, really close to the old town. Self-check in was easy. It was rather loud in the apartament due to tram tracks right outside of our windows but I believe that is the cost of staying in the city centre. Decent Smart TV was a nice touch. Comfortable bathroom and kitchenette.
My only complaint would be that at the time of booking I wasn’t aware that they will want to pre-approve the payment a week before our arrival, especially with free cancellation as our chosen option (and before our time to cancel the booking has passed). I could not find that information in any of the confirmation emails I received after booking or in the place’s policies. The way it was worded when I was booking the apartments I was led to believe that I will pay at the check in. Only found out about the need for pre-approved payment when they couldn’t secure money from my account and I received an email that if it is not resolved I will loose my reservation (at that point the same rooms were at twice the price of my booking). That caused some stressful moments but thankfully was resolved easily. I understand that the physical reception was closed due to covid-19 but I think information about pre-approved payment should be made clear to customers at the time of booking.
Overall I would definitely recommend this place if you’re staying in Krakow for couple of days.
by A verified traveler from West Midlands
Posted 15 Mar 2020
We had to leave the hotel after Poland was put on lockdown due to coronavirus, the staff were more than happy to assist us in instructions on how to leave the country. All this aside, we were in love with the place almost instantly, we felt right at home, rooms were spacious to stay they were small rooms and could not fault them in any way. Clean and lots of personal touches added to the rooms, we will be returning later on in the year to this exact accommodation once again as we could not imagine staying anywhere else, great location!!
by A verified traveler from Toronto
Posted 26 Feb 2020
Overall a good stay. Clean and convenient though fairly basic. Staff was helpful.
Bed not the most comfortable.
